Airen Hall
Colorado Springs,CO
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
12
12
years of professional experience
Work History
Manager/Aquatics Director
The Swimmery
05.2016 - 09.2024
- Accomplished multiple tasks within established timeframes.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Supervised aquatic staff and administered performance evaluations to communicate expectations .
- Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
- Managed daily operations of the aquatics center, ensuring efficient scheduling, staffing, and maintenance for optimal facility performance.
- Ensured compliance with federal, state, and local regulations through regular reviews of safety protocols, staff certifications, and equipment standards.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Cultivated strong relationships with customers to build loyalty and repeat business.
Family Assistance Specialist
Colorado Army National Guard- HRCI Contractor
10.2012 - 09.2015
- Facilitated timely assistance delivery to families during crisis situations, coordinating with relevant agencies and service providers.
- Developed strong relationships with local organizations to create a robust network of resources for families in need.
- Increased awareness on available support programs by conducting outreach events and informational workshops within the community.
- Provided emotional support to clients during challenging times, fostering resilience and coping strategies development.
- Enhanced community resources accessibility for families through effective referral and follow-up procedures.
- Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
- Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
Education
High School Diploma -
Arroyo Grande High School
Arroyo Grande, CASkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Training and Development
- Emergency Response
- Task Prioritization
- Idea Development and Brainstorming
- Reliability
Timeline
Manager/Aquatics Director
The Swimmery
05.2016 - 09.2024
Family Assistance Specialist
Colorado Army National Guard- HRCI Contractor
10.2012 - 09.2015
High School Diploma -
Arroyo Grande High School