Customer Service Cashier
Macy's / Coach
Santa Ana, CA
09.2024 - 02.2025
- Recommended, selected, located, and obtained products to meet customer needs.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Answered phone calls to assist customers with questions and orders.
- Scanned items and checked pricing on cash register for accuracy.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Operated cash registers to process payments for goods and services.
- Addressed customer questions and concerns regarding products and services.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Greeted customers promptly and responded to questions.
- Built and maintained productive relationships with employees.
- Labeled boxes and placed in outbound collection areas.
- Used handheld scanners to key in data for packages.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Packaged items with appropriate materials to prevent damage during shipping.
- Assisted other departments when needed, including cashiering, stocking shelves.