Airiana VanAtter
Lady Lake
Summary
Professional advocate with strong background in supporting individuals through crisis situations. Skilled in providing emotional support, confidential guidance, and resource coordination. Highly focused on teamwork, adapting to changing needs, and achieving impactful results. Reliable and empathetic, with strong communication and active listening abilities.
Overview
9
9
years of professional experience
Work History
Domestic Violence/Sexual Assault Victim Advocate
Haven Of Lake & Sumter Counties
10.2023 - Current
- Provided crisis intervention support to survivors during emergency and non-emergency situations.
- Facilitated access to resources, including legal assistance and counseling services for victims.
- Collaborated with law enforcement and community organizations to enhance victim support networks.
- Maintained strict confidentiality of victim information, upholding ethical standards while providing advocacy services.
- Established trust with clients through empathetic listening skills, non-judgmental responses, and consistent reliability in follow-through actions.
- Assisted victims in navigating legal processes, advocating for their rights throughout the judicial system.
- Conducted thorough assessments of client needs, connecting them with appropriate resources such as counseling and financial assistance.
Receptionist
Massey Services
02.2023 - 10.2023
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Domestic Violence Advocate
Renewal House
11.2022 - 02.2023
- Evaluated and addressed individual client needs and concerns.
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Assisted homeless clients with procuring mental health support and other various community resources.
- Assisted and advocated for clients obtaining financial resources and government entitlements.
- Assessed clients for neglect and abusive situations to compile documentation for court hearings and reports.
- Visited clients at residences to assist courts with custody decisions and conduct home study assessments.
Direct Support Professional
Arc
08.2021 - 02.2023
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted individuals in learning and developing new skills.
- Tracked and reported clients' progress based on observations and conversations.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Accompanied or transported clients to appointments, errands and social activities.
- Documented current patient information to update vital signs, behaviors and eating habits.
DSP/Medical Assistant
United Helpers
01.2018 - 08.2020
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Accompanied or transported clients to appointments, errands and social activities.
Customer Service Associate
McDonald's
11.2016 - 06.2018
- Processed customers orders in an accurate manner
- Resolved customer complaints
- Accepted payments using pos system
- Cooked food and prepared beverages to company and board of health standards
- Collaborated with team to provide excellent and efficient service
Education
Bachelor of Science - Criminal Investagation
Suny Canton
Canton, NY12.2021
Skills
- Strategic Planning
- Verbal and Written Communication
- Organization and Efficiency
- Victim support
- Mental health awareness
- Safety planning
- Sexual assault education
- Documentation and reporting
- Case management
- Emergency housing services
- Victim intake services
- Teamwork and collaboration
Education and Training
other
Timeline
Domestic Violence/Sexual Assault Victim Advocate
Haven Of Lake & Sumter Counties
10.2023 - Current
Receptionist
Massey Services
02.2023 - 10.2023
Domestic Violence Advocate
Renewal House
11.2022 - 02.2023
Direct Support Professional
Arc
08.2021 - 02.2023
DSP/Medical Assistant
United Helpers
01.2018 - 08.2020
Customer Service Associate
McDonald's
11.2016 - 06.2018
Bachelor of Science - Criminal Investagation
Suny Canton
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