Detail-oriented Account Manager with over twenty years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections.
Hi, I’m
Airica Jones
Lewes,DE
Summary
Overview
19
years of professional experience
Work History
Cape Henlopen School District, Lewes, DE
Instructor
03.2020 - Current
Job overview
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Organized lesson plans and activities for students.
- Assisted with classroom management issues when needed.
Self Employed , Dover, DE
Travel & Hospitality Consultant
05.2010 - Current
Job overview
- Observed customer service standards, such as product knowledge and checkout procedures.
- Reviewed store policies and procedures related to customer service.
- Recorded observations of customer interactions with store personnel.
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Organized flights, insurance, and accommodations for travelers according to their preferences.
- Researched availability of airfare and hotel rooms using reservation systems.
- Prepared customized itineraries based on customer needs and preferences.
Krapf Transportation, West Chester, PA
Sales & Marketing Specialist
06.2019 - 03.2020
Job overview
- Resolved customer complaints related to shipment delays or damages in an effective manner.
- Prepared detailed reports on the sales performance of products.
- Created marketing campaigns to promote company services and products through various media outlets.
- Created transportation plans that optimized cost savings while meeting customer expectations on time delivery.
Verizon, Hanover, MD
BGCO Account Executive
01.2014 - 12.2017
Job overview
- Analyzed customer requirements to determine appropriate telecommunication systems solutions.
- Provided technical support to customers regarding their telecom products and services.
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Maintained accurate records of all sales activities using CRM software systems.
Delaware Transit Corporation, Dover, DE
Reservations Specialist
09.2004 - 07.2012
Job overview
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Scheduled reservation requests and maintained accurate records of bookings.
- Resolved guest complaints by providing exceptional customer service.
- Created transportation plans that optimized cost savings while meeting customer expectations on time delivery.
- Ensured compliance with all relevant laws and regulations pertaining to transport operations.
- Monitored daily routes and delivery schedules, tracking dispatches in real-time.
Education
Wilmington University New Castle, DE
Bachelor of Science from Business Management
05.2009
University Overview
Skills
- Account Management
- Project Management
- Customer Relationship Management (CRM)
- Marketing
- Social Media Management
- Team Building
- Training and Development
- Logistics Management
Volunteering
Volunteering
- Director of Program Development & Marketing - Once a Dream Foundation
- Board Member & Team Leader - American Cancer Society
- Director of Education & Development - The Women of AT&T
- Troop Leader - Girl Scouts of America
- Youth Mentor & Group Leader - Teens in Perspective
Associations
Associations
- American Marketing Association
- Professional Photographers of America
Timeline
Instructor
Cape Henlopen School District
03.2020 - Current
Sales & Marketing Specialist
Krapf Transportation
06.2019 - 03.2020
BGCO Account Executive
Verizon
01.2014 - 12.2017
Travel & Hospitality Consultant
Self Employed
05.2010 - Current
Reservations Specialist
Delaware Transit Corporation
09.2004 - 07.2012
Wilmington University
Bachelor of Science from Business Management
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