Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Airick Green

Indianapolis,Indiana

Summary

Dedicated professional with a strong work ethic and expertise in towing equipment operation, honed at Skye Towing. Proven ability to deliver exceptional customer service in high-stress situations, enhancing client relationships and improving response times. Skilled in vehicle maintenance and repair, ensuring safe and efficient operations while fostering a reputation for reliability.

Overview

9
9
years of professional experience

Work History

Tow Truck Driver

Skye Towing
11.2022 - Current
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
  • Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
  • Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
  • Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
  • Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at the scene.
  • Assisted in training new tow truck drivers, sharing best practices for safe operations and efficient service delivery.
  • Boosted operational efficiency by conducting regular maintenance checks on all towing equipment, avoiding breakdowns or malfunctions during critical moments.

Box Truck Driver

Foundation Building Materials LLC
10.2024 - 04.2025
  • Assisted in warehouse operations when needed, contributing to overall team success and productivity.
  • Operated box truck equipment safely, such as lift gates or pallet jacks, reducing the risk of accidents or injury on the job site.
  • Safely transported goods to customers, adhering to strict deadlines and ensuring customer satisfaction.
  • Collaborated closely with dispatchers to ensure timely deliveries and address any issues that arose during transport.
  • Conducted regular vehicle inspections by checking fluids, examining engine for corrosion and inspecting interior and exterior of vehicle for damage.
  • Coordinated with fellow drivers on multi-stop routes for efficient teamwork and resource allocation during high-demand periods.
  • Loaded and unloaded cargo in a safe and efficient manner, minimizing risk of damage to goods.
  • Navigated through various weather conditions, ensuring the safe transport of goods while maintaining a professional demeanor.
  • Reviewed transportation and shipping papers to verify accuracy of inventory counts.
  • Secured cargo against damage and inclement weather to prevent shifting, using chains and synthetic webbing.
  • Utilized pallet jacks and forklifts to assist with loading and unloading of products at warehouses.
  • Conducted thorough pre-and post-trip vehicle inspections to identify potential issues and maintain safety standards.

Customer Sales and Service Expert

Advanced Auto Parts
01.2020 - 11.2022
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
  • Handled calls promptly and with courteous professionalism.
  • Maintained high levels of customer retention through exceptional service and follow-up communication.
  • Participated in industry events and trade shows, representing the company professionally and expanding the client base through networking efforts.
  • Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
  • Worked closely with cross-functional teams to address complex client issues, demonstrating a commitment to providing exceptional service and maintaining long-term relationships.
  • Completed call documentation while speaking with customers.
  • Streamlined processes for handling customer complaints, resulting in faster resolutions and increased satisfaction rates.
  • Processed orders, service requests and applied information to customers.
  • Provided comprehensive after-sales support, ensuring a positive experience that led to referrals and new client acquisitions.
  • Developed strong relationships with clients, fostering loyalty and repeat business for the company.
  • Organized detailed sales reports, tracking progress against targets, identifying areas for improvement, and implementing corrective action plans as needed.
  • Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
  • Analyzed market trends and competitor offerings to identify opportunities for growth within targeted segments.
  • Delivered excellent customer service by actively listening to concerns, empathizing with their situation, and offering practical solutions promptly.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Managed a large portfolio of accounts, maintaining regular contact to assess ongoing needs and offer tailored solutions.
  • Exceeded sales goals consistently through effective negotiation tactics and persuasive communication skills.
  • Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.

Material Handler

Allegion
01.2017 - 01.2020
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Increased productivity, utilizing forklifts and other material handling equipment effectively.
  • Performed cycle counts and inventory control to accurately track product levels.
  • Attached identifying tags to containers to mark with identifying shipping information.

Package Handler

UPS
04.2016 - 01.2017
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Contributed to increased productivity by working effectively in high-pressure situations.

Education

High School Diploma -

Arsenal Tech High School
Indianapolis, IN
06.2016

Skills

  • Strong work ethic
  • Towing equipment operation
  • Customer service
  • Safe driving practices
  • Vehicle maintenance and repair
  • Roadside assistance
  • Stress tolerance
  • Roadside assistance experience
  • Vehicle recovery expertise

Languages

English
Full Professional

Timeline

Box Truck Driver

Foundation Building Materials LLC
10.2024 - 04.2025

Tow Truck Driver

Skye Towing
11.2022 - Current

Customer Sales and Service Expert

Advanced Auto Parts
01.2020 - 11.2022

Material Handler

Allegion
01.2017 - 01.2020

Package Handler

UPS
04.2016 - 01.2017

High School Diploma -

Arsenal Tech High School

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Airick Green