Airika SmithPayne
Tracy,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Alameda County Child Support Services
Pleasanton, CA
06.2021 - Current
- Answered high volume incoming calls , providing frontline customer support or assistance with child support related questions and concerns.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
Paraprofessional
Lammersville Unified School District
Mountain House, CA
08.2012 - 06.2021
- Offered students personalized educational, behavioral and emotional support.
- Assisted children at stations during small-group learning periods.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Supplied one-on-one attention to each student during group activities.
- Communicated and collaborated well with educators from various grade levels.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Prepared instructional materials for specific classroom activities tailored to support student needs.
Customer Service Representative/Shift Leader
Blockbuster Video
San Leandro, CA
11.2005 - 10.2010
- Cashiering and inventory duties
- Shift scheduling for staff members
- Opening and closing several store locations
- Preparing bank deposits
- Assisting staff members with customer concerns
Customer Service Representative
California Department Of Motor Vehicles
Oakland, CA
07.2001 - 03.2004
- Assisted customers with vehicle registration and driver license questions and concerns
- Cashiering and clerical duties
- Completed an average of 188 incoming calls per day
- Scheduled office appointments
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Cal State Hayward/East Bay
Hayward, CA06-1991
Skills
- Inbound and Outbound Calling
- Call Management
- Complaint resolution
- Report Generation
- Data Entry
- Follow-up skills
- Computer Proficiency
- Multi-Task Management
- Typing proficiency
- Adaptive team player
- Courteous demeanor
- Payment Processing
Accomplishments
- Classified Employee of the Year - 2017
Timeline
Customer Service Representative
Alameda County Child Support Services
06.2021 - Current
Paraprofessional
Lammersville Unified School District
08.2012 - 06.2021
Customer Service Representative/Shift Leader
Blockbuster Video
11.2005 - 10.2010
Customer Service Representative
California Department Of Motor Vehicles
07.2001 - 03.2004
High School Diploma -
Cal State Hayward/East Bay
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