Airika Snell
Bolingbrook,IL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
16
16
years of professional experience
Work History
Inside Sales Executive
Restaurant.com
01.2021 - Current
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered calls, took messages, and transferred calls to correct individuals.
- Asked pertinent questions to understand customer requirements.
- Overcame objections using friendly, persuasive strategies.
- Utilized sales techniques to build customer interest and close sales.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Conducted database research to identify potential leads and determine contact information.
- Called prospective customers in designated market area to qualify leads.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Set up appointments with interested customers according to schedule availability.
- Educated customers on product and service benefits, explaining features and answering questions.
- Made average of 60-100 outbound and inbound calls per day.
- Completed daily cold calling and outreach to build sales pipeline.
- Built relationships with customers using strong persuasion and active listening skills.
- Completed daily and weekly sales reporting using assigned tools.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Licensed Sales Producer
Brenda Peterson Insurance Agency
02.2016 - 12.2020
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Generated quotes and proposals for clients to match individual needs.
- Connected with prospective clients to set appointments.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Maintained detailed records of customer information and policy sales.
- Attended industry conferences to stay informed of latest products and trends.
- Developed strong referral network in community to raise awareness and increase sales opportunities.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Stayed in touch with clients to assess changing demands and offer new solutions.
- Developed sales strategies to increase sales of insurance policies.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Generated sales by recommending policies and add-ons.
- Followed up promptly with interested clients to close sales.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Developed comprehensive marketing plans to promote insurance products to potential clients.
- Sold auto, home, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Lease Operator
Triangle Petroleum
09.2012 - 01.2016
- Overall maintenance of location (dump rebuilding, replacing packing, replacing piping and fittings and rebuilding of small pump and motor)
- Production management
- Use of SCADA and EVIN software
- Knowledge of individual lease financial and expenses
- Accountable for more than 32 lease locations and over $640,000 in product and over $1,000,000 in equipment
- Responsible for all maintenance, repairs of company issued pickup
- Gauging tanks daily and tank management
- Scheduling and dispatching trucks to haul fluids based on production
- Repairs on Triplex pumping unit, replacing piping, fittings and rebuilding small pumps and motors
- Organized routine inspections to detect faults and arranged quick corrective actions.
- Coordinated preventive maintenance and repairs on wellhead equipment and pumps.
- Maintained efficient systems to meet daily goals for gas, oil and water production.
- Attached pumps and hoses to wellheads.
- Documented daily production using EVIN and produced timely reports.
- Kept electrical, gas-powered and hydraulic machinery in great condition by troubleshooting and correcting malfunctions.
- Monitored pumps and flow lines for gas and fluid leaks.
- Supervised oil pumpers and other workers engaged in producing oil from wells.
- Maintained clean, tidy and professional well operations in line with company standards.
- Drove trucks transporting high-pressure pumping equipment and chemicals, fluids or gases to be pumped into wells.
- Used correct lockout and tag-out procedures when conducting maintenance on equipment.
- Collaborated with roustabouts and related service employees to managing daily operations and repair needs.
- Tested wells to determine production rates, identified problems and implemented corrective actions.
Industrial Controls Technician
Southlake Automation INC
08.2007 - 09.2012
- PLC troubleshooting & repair and wiring systems
- High voltage power, low voltage
- Motor control circuits and motors, control relays, photo eyes
- Soldering
- Variable speed drives
- Build, installation and start-up of PLC units
- Electrical wiring; reading schematics
- Use of Auto Cad
- Training employees
- Utilized various electrical tools and equipment to diagnose and troubleshoot electrical problems.
- Implemented and approved design control procedures for electrical development in accordance with regulatory guidelines.
- Interpreted and modified blueprints and schematics.
- Assisted in installation of electrical systems and components for commercial and industrial applications.
- Coordinated with vendors to identify and procure appropriate equipment necessary for project completion.
- Designed and approved power distribution requirements for facility construction.
- Maintained accurate spreadsheets and records of system operations.
- Improved methods for measurement, documentation and work flow management.
- Completed critical repairs and maintenance of electrical systems and program software.
Education
Associate of Arts - Liberal Arts & Sciences
Lake Michigan College
2008
Skills
- Management
- Digital marketing
- Negotiation
- Databases
- Salesforce
- Public relations
- Teaching
- Telemarketing
- Insurance Sales
- Electrical Experience
- Cold Calling
- Outbound Sales
- CAD
- Social Media Management
- Outside sales
- Data collection
- AutoCAD
- Inside Sales
- CRM Software
- Equipment Repair
- Mechanical Knowledge
- Research
- B2B sales
- Lead generation
- Communication skills
- Sales
- Account management
- HubSpot
- Promotional Campaigns
- Customer Service and Assistance
- Account Management
- Lead Qualification
- Client Rapport-Building
- Maintaining Clean Work Areas
- Converting Leads
- Inside and Outside Sales
- Database Management
- Active Listening
- Prospecting and Cold Calling
- Customer Referrals
- Constructive Feedback
- Social Media Digital Marketing
- Daily Workflows
- Multi-Line Phone Systems
- Client Base Retention
- Pipeline Growth
- Sales Quota Management
- Closing Techniques
- Recruitment
Timeline
Inside Sales Executive
Restaurant.com
01.2021 - Current
Licensed Sales Producer
Brenda Peterson Insurance Agency
02.2016 - 12.2020
Lease Operator
Triangle Petroleum
09.2012 - 01.2016
Industrial Controls Technician
Southlake Automation INC
08.2007 - 09.2012
Associate of Arts - Liberal Arts & Sciences
Lake Michigan College
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