Aaron Nicholson
Chicago,IL
Summary
Data Analyst with 13 plus years of experience in customer service centers. Skilled in Python, SQL, Tableau, Power BI and analytics. Able to gather, compile, analyze and interpret large volumes of data and provide actionable recommendations. Collaborative, communicative and compliant with company standards.
Overview
14
14
years of professional experience
Work History
Founder and Creative Director
Seul Embellish
01.2020 - Current
- Employed strategic planning and leadership abilities to oversee financial assets, guaranteeing organizational expansion and prosperity
- Executed efficient communication tactics to nurture positive rapport with team members and clients, accomplishing project goals
- Applied knowledge of risk management to make educated choices and overcome obstacles
- Identified business development challenges and customer concerns for proactive resolution.
- Managed financial, operational and human resources to optimize business performance.
Credit and Collections Trainer
Rosen Keller & Associates
03.2017 - 12.2020
- Administered and preserved a 94% recovery rate for overdue accounts, persistently exceeding targets, aligning with the objective-driven nature of the Transfer Center Office Assistant role
- Formulated and polished 32 telephonic scripts to augment communication and negotiation efficacy and cultivate relationships with referral facilities, doctors, and hospital personnel
- Launched inventive methods to augment collection efficiency, diminish overdue rates, and expedite patient transfers
- Established an incentive scheme to amplify motivation and productivity, reflecting the self-growth potential required for the role
- Held frequent team gatherings to evaluate performance, tackle obstacles, and offer feedback for perpetual enhancement, demonstrating adherence and pinpointing areas for improvement.
- Contributed to reductions in employee turnover by revamping training programs.
Technical Support Analyst
Comcast
06.2014 - 03.2017
- Offered first-rate customer service by professionally handling and settling billing and repair issues
- Efficiently identified and fixed technical issues related to products and services, showcasing robust analytical and problem-solving abilities
- Displayed potent analytical thinking and innovative problem-solving abilities to tackle customer concerns and issues
- Conveyed information clearly and cooperatively with teams and customers, demonstrating strong verbal and written communication skills.
- Analyzed existing SQL queries to identify opportunities for improvements.
- Used Python to create data flows and transformations.
Sr. Claims Analyst
Claim Services
10.2012 - 06.2014
- Efficiently settled 94% of issues in a single interaction, autonomously pinpointing and tackling each problem to hasten claim resolution
- Offered assistance to 3 to 7 agents daily, aiding with claims inquiries, documentation, and general questions to boost team productivity
- Examined claims forms and other records to determine insurance coverage.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Tested data prediction algorithms based on historical data.
- Developed data mining algorithms to identify and classify patterns in data.
Help Desk Technician
Influxx
08.2009 - 09.2012
- Amplified operational productivity by 91% through skilled implementation of fundamental repairs on hardware, software, and apparatus, aligning with the requirement for adept computer skills
- Augmented user efficiency to 97% by delivering comprehensive training in hardware and software application, demonstrating superior interpersonal communication and multitasking abilities
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Used ticketing systems to manage and process support actions and requests.
- Cooperated with the Tier 2 Support team to escalate and tackle intricate technical issues, demonstrating the ability to collaborate with multiple departments and nurture relationships.
Education
Medical Office Specialist - Medical Office Assistance
First Institute Inc - Aurora
North Aurora, IL12.2006
Skills
- Report Writing
- Excel Functions
- Predictive Modeling
- Project Management
- Fast Learner
- Python Programming
- Statistics and SAS
- Data Analysis
- Analytical Problem Solving
- SQL
- Tableau
- Attention to Detail
Timeline
Founder and Creative Director
Seul Embellish
01.2020 - Current
Credit and Collections Trainer
Rosen Keller & Associates
03.2017 - 12.2020
Technical Support Analyst
Comcast
06.2014 - 03.2017
Sr. Claims Analyst
Claim Services
10.2012 - 06.2014
Help Desk Technician
Influxx
08.2009 - 09.2012
Medical Office Specialist - Medical Office Assistance
First Institute Inc - Aurora