Airreonna Young
Summary
Qualified Customer Representative versed in investigating claims, verifying information and managing settlements. Well organized and dependable committed to fostering team success. Friendly and upbeat team player with organized and disciplined approach. Offering 10 years of exponential experience.
Overview
7
7
years of professional experience
Work History
Fraud and Claims Representative
Wells Fargo
West Des Moines, IA
10.2023 - 03.2024
- Prepared and presented detailed reports to management on claims issues to aid in decision making.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Verified client information by analyzing existing evidence on file.
Customer Service Representative
Moms Meals
Des Moines, IA
11.2022 - 10.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Guest Service Leader
Kwikstar
Grimes, IA
06.2019 - 11.2022
- Resolved guest issues professionally, turning potential negative experiences into positive ones.
- Demonstrated ability to effectively lead a team of associates, fostering a positive work environment, and promoting teamwork to achieve organizational goals and drive customer satisfaction.
- Skilled in resolving guest inquires, concerns , and complaints promptly and professionally, utilizing strong problem-solving and communication skills to ensure swift resolution and maintain high levels of customer loyalty.
- Supervised and trained staff on cash handling, check processing and POS transaction policies.
Dietary Aide
The Bridges At Ankeny
Ankeny, IA
03.2017 - 06.2019
- Supported dietary needs of residents by accurately preparing and serving meals according to specified dietary restrictions, ensuring adherence to individual meal plans.
- Collaborated closely with nutritionists and healthcare professionals to monitor residents' dietary requirements and preferences, implementing modifications as necessary to promote optimal health and well-being.
- Maintained a clean and organized kitchen environment, following strict food safety guidelines and effectively managing inventory to ensure an ample of ingredients and supplies for meal preparation.
Education
Associate of Arts -
Des Moines Area Community College
Ankeny, IA08.2017
High School Diploma -
Ankeny Centennial High School
Ankeny, IA05.2016
Skills
Eligibility Determination
Customer Service
Team building
Data Entry
Organizing and Prioritizing Work
Timeline
Fraud and Claims Representative
Wells Fargo
10.2023 - 03.2024
Customer Service Representative
Moms Meals
11.2022 - 10.2023
Guest Service Leader
Kwikstar
06.2019 - 11.2022
Dietary Aide
The Bridges At Ankeny
03.2017 - 06.2019
Associate of Arts -
Des Moines Area Community College
High School Diploma -
Ankeny Centennial High School