Airyanna Diaz
Clearfield,UT
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. What I expect in a job is to further improve my skills and grow within a company
Overview
5
5
years of professional experience
Work History
Customer Representative
Alorica
03.2021 - Current
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Care Representative
Medley Pharmaceuticals
01.2020 - 03.2022
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Maintained and managed customer files and databases.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
CNA
Lomond Peak
01.2018 - 03.2020
- Upheld infection control and prevention policies across different patient-facing areas.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Followed directions of licensed nurses to administer medications and treatments.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported needs of Number+ residents under long-term care.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Education
Diploma -
Layton High School
Layton, UT06.2017
Skills
- Payment Processing
- Quality Assurance
- Till Counting
- Correspondence Writing
- Special Assignments
- Data Communications
- Inbound Call Answering
- Microsoft Office
- Information Updates
- Document and Records Management
- Order and Refund Processing
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Customer Data Confidentiality
- Policy and Procedure Adherence
Timeline
Customer Representative
Alorica
03.2021 - Current
Customer Care Representative
Medley Pharmaceuticals
01.2020 - 03.2022
CNA
Lomond Peak
01.2018 - 03.2020
Diploma -
Layton High School
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