Aisa Miller
Miami,FL
Summary
Results-driven and patient-focused Access and Authorization Specialist with 17 years of experience in managing healthcare operations and patient access processes. Skilled at overseeing patient care management, revenue cycle functions, and optimizing front-end operations for seamless patient access and satisfaction. Demonstrated success in maintaining compliance, leading teams, and strategically planning to improve service delivery and streamline workflows. Committed to meeting Key Performance Indicators (KPIs) and enhancing the experiences of patients and providers through efficient registration, financial counseling, and care coordination.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Authorization Specialist Manager
South Florida ENT Associates
10.2006 - Current
- Lead patient access operations, overseeing patient registration, financial counseling, and insurance verification to meet organizational goals for patient access and satisfaction.
- Manage staff recruitment, training, and performance evaluations, ensuring continuous improvement in patient access services and achieving optimal staffing levels.
- Coordinate with clinical teams and insurance providers to resolve potential delays, enhancing service delivery and reducing patient access barriers.
- Develop and enforce policies to maintain HIPAA compliance and ensure the protection of sensitive patient data.
- Monitor and report on KPIs, including registration processing time, denial rates, and co-pay collections, identifying and implementing strategies to improve patient access metrics.
- Implement process improvements and technology enhancements that optimize workflow efficiency and cost savings, contributing to annual budget goals by 15%.
- Improved claim denial resolution by thoroughly researching and identifying root causes of denials.
- Assisted patients in understanding their coverage limitations or non-covered services, promoting transparency and patient satisfaction during the billing process.
Office Manager
Automated Glass and Doors
01.2005 - 01.2006
- Led and motivated a team to deliver optimal productivity and customer satisfaction.
- Directed daily operations, managed project prioritization, and facilitated communication with vendors to support timely project delivery and enhance customer satisfaction.
- Oversaw a team, maintained a safe and organized environment, and applied efficient delegation practices to ensure smooth operations and client-focused outcomes.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
Bachelor of Science - Healthcare Management
Colorado Technical University
06-2022
Skills
- Medical terminology expertise
- Data entry proficiency
- Prior authorization processing
- Documentation and paperwork
- Delegation
- Employee relations and conflict resolution
- Project planning and development
- Management
- Complex problems analysis
- Customer relations specialist
- Project management abilities
- Troubleshooting and problem solving
Certification
- Business Analysis & Process Management, Coursera- November 2024
- Project Management Specialization, Coursera - January 2024
- Quality Improvement & Healthcare Analytics, IHI- March 2023
- Medical Billing and Coding, Udemy - February 2022
Timeline
Authorization Specialist Manager
South Florida ENT Associates
10.2006 - Current
Office Manager
Automated Glass and Doors
01.2005 - 01.2006
- Business Analysis & Process Management, Coursera- November 2024
- Project Management Specialization, Coursera - January 2024
- Quality Improvement & Healthcare Analytics, IHI- March 2023
- Medical Billing and Coding, Udemy - February 2022
Bachelor of Science - Healthcare Management
Colorado Technical University
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