Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aisha Aljahmi

Brooklyn

Summary

Dedicated and detail-oriented professional with extensive experience in customer service, administrative support, and enrollment management. Skilled in utilizing tools like Service Cloud to enhance interactions and streamline processes. Known for strong organizational skills, effective communication, and the ability to tailor guidance to meet individual needs. Passionate about fostering strong relationships and delivering high-quality service in dynamic environments.

Overview

9
9
years of professional experience

Work History

Intake Coordinator

DOE Family Welcome Center
01.2023 - Current
  • Warmly greet families entering the Family Welcome Center
  • Determine services needed for parents of current and prospective student in the District 13, 15 , 20 and 21 area
  • Assist with various applications including My Schools for different grade levels
  • Explain waitlist procedures and admission criteria clearly
  • Tailor guidance using the Student Profile for personalized support
  • Utilize tools like Service Cloud to manage interactions efficiently
  • Handle administrative tasks such as filing forms and scheduling appointments
  • Collaborate with counselors and stay updated on My Schools news
  • Counsel families through the enrollment process, offering reassurance and guidance
  • Refer parents to specialized services like IEP evaluations when needed
  • Provide administrative support, including filing registration forms
  • Offer one school priority letters for Elementary and Middle school students
  • Answer phones and email inquiries from parents and families
  • Assist Counselors with various assignments as needed

Marketing Coordinator

Demure Hijabs Company
09.2017 - 08.2023
  • Accurately packed and processed customer orders, ensuring timely and error-free deliveries.
  • Strong organizational skills, attention to detail, Conducted regular inventory checks and replenished stock as needed to maintain optimal inventory levels.
  • Trained new employees on order packing procedures, inventory management, and safety protocols.
  • Collaborated with the customer service team to resolve order discrepancies and enhance customer satisfaction

Laboratory Aide

Empire City Laboratory
11.2021 - 09.2022
  • Maintained detailed and accurate laboratory records in accordance with established procedures and protocols.
  • Assisted analysts in preparing and conducting a variety of tests, ensuring adherence to safety and quality standards.
  • Performed routine laboratory maintenance, including cleaning and sterilizing equipment to prevent contamination.
  • Collected and processed biological samples, ensuring proper labeling and storage to maintain sample integrity.
  • Prepared media, reagents, and solutions necessary for testing procedures, following precise formulas and protocols.
  • Operated and calibrated laboratory instruments and equipment, ensuring accurate results and minimizing errors.
  • Conducted quality control checks and participated in internal audits to ensure compliance with laboratory standards.
  • Assisted in the development and updating of standard operating procedures (SOPs) to enhance laboratory efficiency.
  • Collaborated with laboratory staff to troubleshoot and resolve technical issues, ensuring minimal disruption to workflows.

Pharmacy Technician

MG Pharmacy
09.2019 - 05.2020
  • Greeted guests with a smile; provided a friendly and exceptional fast service to all customers.
  • Responsible for ensuring a quick and efficient cash register transactions; completing credit card or collecting cash and making accurate change; handle returns graciously.
  • Perform duties related to balancing individual cash and end of day proof.

Rental Agent

Fam Thaifah Vacation Rentals
03.2018 - 08.2019
  • Maintain up-to-date knowledge of all current and forthcoming available properties.
  • Extend a warm welcome and offer assistance to both prospective guests and owners.
  • Handle all aspects of reservation management, including booking, modifying, and canceling reservations.
  • Thoroughly review guest contracts, ensuring reservation updates are accurately processed, and payments are promptly handled.
  • Clearly communicate company policies and contract terms to prospective guests.
  • Collaborate closely with property owners to monitor property performance and explore opportunities for financial optimization.
  • Conduct property viewings for potential guests.
  • Deliver exceptional customer service by promptly and courteously addressing guest inquiries and service requests, swiftly resolving issues, and meticulously documenting all interactions.

Teachers Assistant

New York Methodist Hospital
10.2017 - 11.2017
  • Greeted Parents, Children and guests in a professional and courteous manner
  • Guided Group Teacher(s) with daily general classroom activities as assigned and assist in the supervision of children at all times
  • Prepared and facilitated center groups, art activities, etc. in cooperation with the Group Teacher(s)
  • Displayed respect and empathy for students by maintaining confidentiality, tact, reliability and sensitively with them and their families
  • Assisted in maintaining children's progress reports, daily health log, incident logs, accident reports, lesson plans and observation notes
  • Helped in execution of weekly lesson plans

Legal Assistant

Arab American Association
07.2016 - 09.2017
  • Welcomed clients warmly with a smile, ensuring they received exceptional attention and care
  • Guided clients in finding the most suitable immigration lawyers for their needs
  • Assisted clients in completing essential paperwork for citizenship applications
  • Played a pivotal role in boosting voter registration within the Arab Community
  • Managed bookings and efficiently scheduled appointments as required
  • Took charge of organizing and leading the Martin Luther King March
  • Maintained strict adherence to HIPPA standards in all client interactions and documentation

Education

A.S.S Accounting Degree - Accounting Major

NYC College to Technology

Skills

  • Proficient in MS Office Suite (Excel, Outlook, Word, PowerPoint) and data entry with a typing speed of 40 words per minute
  • Strong verbal and written communication skills, enabling effective customer service and relationship management
  • Experienced in administrative support and scheduling, with the ability to handle multiple tasks in dynamic environments
  • Adept at managing laboratory procedures, maintaining safety compliance, operating and maintaining equipment, and participating in quality control and audits
  • Skilled in handling enrollment processes, advising on transfer requests, and utilizing Service Cloud to manage parent interactions
  • Known for adaptability, teamwork, and the ability to work independently, always ensuring accuracy and efficiency in all tasks

Timeline

Intake Coordinator

DOE Family Welcome Center
01.2023 - Current

Laboratory Aide

Empire City Laboratory
11.2021 - 09.2022

Pharmacy Technician

MG Pharmacy
09.2019 - 05.2020

Rental Agent

Fam Thaifah Vacation Rentals
03.2018 - 08.2019

Teachers Assistant

New York Methodist Hospital
10.2017 - 11.2017

Marketing Coordinator

Demure Hijabs Company
09.2017 - 08.2023

Legal Assistant

Arab American Association
07.2016 - 09.2017

A.S.S Accounting Degree - Accounting Major

NYC College to Technology

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