Aisha Alsous
Cleveland
Summary
Dedicated and hard-working Optometric Technician with experience in patient care, pre-testing, retinal imaging, and insurance billing. Reliable and responsible professional who communicates clearly and works confidently both independently and in team-based settings. Highly organized multitasker with strong customer service skills and a hands-on approach to patient care. Bilingual in English and Arabic.
Overview
5
5
years of professional experience
Work History
Optometry Technician
LensCrafters
03.2025 - Current
- Assisted in patient intake processes, ensuring accurate collection of medical histories and insurance information.
- Operated diagnostic equipment, including autorefractors and lensometers, to determine prescription needs effectively.
- Educated patients on contact lens care and proper eyewear usage to enhance overall satisfaction with services.
- Coordinated appointments and managed patient flow, optimizing clinic efficiency during peak hours.
- Performed pretesting tasks for optical patients such as non-contact tonometry and optical coherence tomography.
- Optimized appointment flow through effective time management skills, minimizing delays during busy clinic hours.
- Contributed to a safe and hygienic environment by adhering to infection control protocols.
- Conducted pre-screening tests for glaucoma and macular degeneration, aiding early detection of eye conditions.
- Handled vision insurance claims, processing patient accounts using Availity and Crystal .
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Trained first-time contact wearers on insertion and removal of lenses.
- Followed up on unpaid insurance claims, outstanding customer balances and other financial discrepancies.
- Scheduled examinations, contact lens fittings, optical dispensing appointments and other procedures.
- Gained proficiency in electronic health record systems, improving data accuracy and accessibility for the entire team.
- Collaborated with team members to optimize workflow efficiency, resulting in reduced wait times for patients.
- Handled vision insurance claims, processing patient accounts using EyeMed, Vsp, Superior and other portals.
Pharmacy Technician
Walgreen's Pharmacy
01.2021 - 01.2024
- Processed prescription orders accurately and efficiently in fast-paced environment.
- Assisted pharmacists in medication preparation and inventory management tasks.
- Provided exceptional customer service by addressing patient inquiries and resolving concerns.
- Maintained compliance with pharmacy regulations and safety protocols consistently.
- Trained new staff on pharmacy procedures, systems, and customer interaction techniques.
- Collaborated with healthcare professionals to enhance patient care through effective communication.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Counted, measured, and compounded medications following standard procedures.
Education
High School Diploma -
Rocky River High School
Cleveland, OHAssociate of Arts -
Cuyahoga Community College
Cleveland, Ohio, OHSkills
- Ophthalmic terminology
- Ocular motility testing
- Glaucoma screening
- Visual field testing
- Medical record management
- Optical dispensing
- Corneal topography
- Retinal imaging
- Paperwork management
- Patient recordkeeping
- Appointment scheduling
- Insurance billing
- Patient testing
- Payment collection
- Supply restocking
- Appointment setting
- Customer education
- Insurance processing
- Adaptability and flexibility
- Effective communication
- Active listening
- Relationship building
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Optometry Technician
LensCrafters
03.2025 - Current
Pharmacy Technician
Walgreen's Pharmacy
01.2021 - 01.2024
High School Diploma -
Rocky River High School
Associate of Arts -
Cuyahoga Community College