Aisha Alston
Brooklyn
Summary
Dynamic and detail-oriented professional with a strong background in customer service and security, notably with Allied Universal Security Services. Proven ability to enhance safety and efficiency through teamwork and safety awareness. Committed to continuous learning and maintaining high standards in all tasks, ensuring a positive experience for clients and colleagues alike.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Laborer
United Construction Co
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
Security Officer
Allied Universal Security Services
01.2025 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Monitored CCTV cameras and alarm systems for security breaches.
Security Officer
American Security
11.2020 - 03.2022
- Welcomed guests warmly to create a hospitable environment while emphasizing safety.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Call Center Representative
New York City Emergency Management
10.2019 - 11.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Sanitation Worker
New York City Department Of Sanitation
05.2019 - 09.2019
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Enhanced cleanliness by thoroughly sweeping, mopping, and sanitizing various surfaces in public spaces.
- Streamlined cleaning processes through the efficient use of equipment such as pressure washers, vacuum trucks, and brooms.
Customer Service Representative
Macys Department Store
10.2015 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
G.E.D -
Prospect Heights High
Brooklyn, NY04.2001
Skills
- Willingness to learn
- Attention to detail
- Safety awareness
- Heavy lifting
- Punctual and reliable
- Customer service
- Team player
Certification
8 hour Pre assignment, 16 hour OJT security License, F01
Timeline
Security Officer
Allied Universal Security Services
01.2025 - Current
Security Officer
American Security
11.2020 - 03.2022
Call Center Representative
New York City Emergency Management
10.2019 - 11.2020
Sanitation Worker
New York City Department Of Sanitation
05.2019 - 09.2019
Customer Service Representative
Macys Department Store
10.2015 - 01.2018
Laborer
United Construction Co
G.E.D -
Prospect Heights High
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