Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Aisha Anderson

Philadelphia,PA

Summary

Dedicated healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Lead Laboratory Assistant

Main Line Health
01.2018 - Current
  • Trains RN’s, PCT’s and New hires in phlebotomy
  • Keeps Lab Manager informed of all phlebotomy activities and personnel issues
  • Administers audits quarterly, creates spreadsheets for multiple departments
  • Assist with difficult blood draws, monitor phlebotomy techniques, collection of covid swabs for pre-procedure and exposures
  • Oversee and research specimen requirements for reference labs making sure patients blood is handled in timely manner
  • Monitors supplies and inventory for lab as directed by Lab Manager for multiple sites
  • Track delivery and processes of specimens for recollects and accuracy
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Banker Universal

Citizens Bank, ATM Custodian
04.2016 - 08.2017
  • Opened personal and business accounts for individuals and commercial customers
  • Explained features and advantages of products and services, cash checks and pay out money after verifying that signatures are correct
  • Reported and action differences in ATM cash promptly, perform cash audit every week, ensure atms are stocked in timely
  • Opened personal and business checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

Sales Associate Manager

Cricket Wireless
10.2014 - 04.2016
  • Upheld company's core values and drive consistent performance
  • Helped create stellar customer experience
  • Reported data spreadsheets to Supervisor
  • Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
  • Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Physical Therapy Aide/Front Desk Receptionist

MaxCare Chiropractic
04.2013 - 09.2014
  • Prepared treatment rooms for patients by following prescribed procedures and protocols
  • Helped patients with exercise equipment, monitoring motion; tracking walking time and distance; measuring mobility; performing prescribed exercises and strengthening techniques
  • Answered phones and operated switchboard, scheduled patient visits, route calls to specific people and greeted patients warmly and made sure patients were comfortable.
  • Provided treatment to patients suffering from sports-related injuries to prevent loss of sensitivity as well mobility.

Community Service - Office Administrative

Sharswood Townhouse
12.2013 - 01.2014
  • Scheduled appointments and also place orders for office supplies, manage office documentation
  • Delivered memo’s and upcoming events to residents, run credit and criminal (NTN) National Tenant Network
  • Performed faxing, photocopying and filing documents
  • Tracked incoming and outgoing mail required documents for annual recertification
  • Coordinated services for emergency housing, job and food assistance.

GPS III Program – Software Engineer, DOORS Tool Administrator/ Helpdesk Support

Lockheed Martin, Space Systems
09.2004 - 05.2011
  • Managed requirements database and edit specification system updates for authors/customers
  • Installed and configured software applications and tested solutions for functionality.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
  • Gathered and defined customer requirements to develop clear specifications for project plans.
  • Created procedures for system monitoring, recovery, backup and optimization.

Education

Medical Assistant – Diploma -

Kaplan Career Institute
Franklin Mills, PA
04.2013

Certificate -

Bucks County Community College
Newtown, PA

High School Diploma -

University City High School
Philadelphia, PA
06.2006

Skills

  • Exported Microsoft Word file into Excel spreadsheets, Cutepdf
  • Granted access to SharePoint and WGC collaborative website
  • Answered multi-line telephone, routed calls, and took accurate messages
  • Trained and certified in Oracle/ Unix, C, Adobe/ Cutepdf, Adobe Acrobat, Microsoft Office (Word, Outlook, Excel, PowerPoint) JavaScript, Robotics (hardware and software programming) DOORS Tool database etc
  • Laboratory Procedures
  • Online Systems
  • Specimen Collection
  • Laboratory Assistants Supervision
  • Blood and Urine Analysis
  • Training Procedures
  • Specimen Analysis
  • Office Supplies and Inventory
  • Specimen Handling
  • Biohazardous Waste Disposal
  • Office Operations
  • Biohazard Disposal

Accomplishments

  • Supervised team of 25 staff members.
  • Used Microsoft Excel, Word to develop inventory tracking spreadsheets.
  • EPIC Superuser/Subject matter expert
  • Promoted as Lead Phlebotomist after 1 year
  • Assisting the Manager/Supervisor in training and development of new hirers/tenured employees.
  • Coordinating schedules for multiple sites.

Certification

JavaScript, C++, Oracle, Interpersonal Skills, Microsoft Office Suite

Timeline

Lead Laboratory Assistant

Main Line Health
01.2018 - Current

Banker Universal

Citizens Bank, ATM Custodian
04.2016 - 08.2017

Sales Associate Manager

Cricket Wireless
10.2014 - 04.2016

Community Service - Office Administrative

Sharswood Townhouse
12.2013 - 01.2014

Physical Therapy Aide/Front Desk Receptionist

MaxCare Chiropractic
04.2013 - 09.2014

GPS III Program – Software Engineer, DOORS Tool Administrator/ Helpdesk Support

Lockheed Martin, Space Systems
09.2004 - 05.2011

Medical Assistant – Diploma -

Kaplan Career Institute

Certificate -

Bucks County Community College

High School Diploma -

University City High School

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Aisha Anderson