Aisha Baker
Upper Marlboro,MD
Summary
Smoothly support and motivate bar staff to enhance team performance. Skilled in training and mentoring team members by leveraging 15 years of bar, restaurant and leadership experience. Positive and upbeat leader with clear communication style and expert service knowledge.
Overview
15
15
years of professional experience
Work History
Bartender Supervisor
Marriott Capitol Hill
02.2023 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed strict recipes and drink measurements to minimize product used.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Recruited and trained new bartenders
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Trained 5 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Operations Manager
Hook & Reel Seafood
05.2020 - 02.2023
- Made and served alcoholic and no alcoholic drinks according to state laws and company spec
- Maintained immaculate bar with proper sanitation
- Collected payment and comps according to
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Increased profit by streamlining operations.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced operational risks while organizing data to forecast performance trends.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained new employees on proper protocols and customer service standards.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Developed and implemented strategies to maximize customer satisfaction.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Bartender
Matchbox 14th
06.2015 - 03.2020
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Mixed unique and interesting cocktails for customers, including bar specials.
Bartender
Maryland Live Casino
01.2013 - 05.2015
- Served high customer volumes during special events, nights, and weekends.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Obtained cash bank and stocked service bar to prepare for operation.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Bartender
Bar Louie DC
08.2010 - 12.2012
- Mixed ingredients and prepared cocktails in high volume environment
- Trained upcoming bartenders
- Maintained clean and attractive bar
- Checked inventory daily
- Processed payments in timely fashion
- Maintained sunny disposition
- Cultivated loyal clientele
Bartender
TGI Fridays
10.2007 - 08.2010
- Prepared and served specialty and classic cocktails in high volume environment
- Generated revenue through suggestive selling
- Anticipated needs of patrons with sunny disposition
- Processed payments in timely and accurate fashion
Education
No Degree - Criminal Justice
Clark Atlanta University
Atlanta, GASkills
- Forecast Preparation
- Anticipating Guest Needs
- Food and Beverage Management
- Sales Expertise
- Excellent Judgment
- Aloha, Micros,Toast, Revel] POS
- New Hire Training
- High-Volume Environment
- Handling Difficult Customers
- Energetic and Outgoing
- Hiring and Onboarding
- Servsafe Certified
- Tips Certified
Timeline
Bartender Supervisor
Marriott Capitol Hill
02.2023 - Current
Operations Manager
Hook & Reel Seafood
05.2020 - 02.2023
Bartender
Matchbox 14th
06.2015 - 03.2020
Bartender
Maryland Live Casino
01.2013 - 05.2015
Bartender
Bar Louie DC
08.2010 - 12.2012
Bartender
TGI Fridays
10.2007 - 08.2010
No Degree - Criminal Justice
Clark Atlanta University
Similar Profiles
Kingsley AyanfulKingsley Ayanful
Night Auditor at HHMHotels (Washington Marriott Capitol Hill)Night Auditor at HHMHotels (Washington Marriott Capitol Hill)
Alejandro RiosAlejandro Rios
Plant Operations Supervisor at Bridgepoint Hospital Capitol HillPlant Operations Supervisor at Bridgepoint Hospital Capitol Hill
MAXWELL QUELCHMAXWELL QUELCH
Volunteer at Capitol Hill Community AssociationVolunteer at Capitol Hill Community Association