Aisha Balkich
Hallandale,FL
Summary
Adept at elevating guest experiences, I leveraged hospitality service expertise and strong multitasking skills at Capone’s to enhance customer satisfaction significantly. My proactive approach in high-volume dining settings and knack for resolving complaints with professionalism contributed to a noticeable improvement in service efficiency and dining environment cleanliness, underscoring my commitment to excellence in every aspect of customer service.
Overview
2025
2025
years of professional experience
Work History
Waitress
Capone’s
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Bartender
Sushi Sake
12.2023 - 11.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Obtained cash bank and stocked service bar to prepare for operation.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
Manager
La Brochetterie
01.2015 - 03.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Head Chef
La Brochetterie
01.2010 - 03.2020
- Placed orders to restock items before supplies ran out.
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Ensured timely delivery of all orders during busy services by implementing efficient workstations and streamlined plating processes.
- Maintained strict adherence to health department regulations by enforcing proper food handling practices throughout the kitchen area.
- Arranged for kitchen equipment maintenance and repair when needed.
Education
High School Diploma -
South Broward High School
Hollywood, FL06.2010
Skills
- Strong multitasking
- Greeting guests
- Hospitality service expertise
- Cleanliness
- Service prioritization
- Memory retention
- Accurate money handling
- Complaint resolution
- High-volume dining
- Dining area maintenance
- Upselling techniques
- Menu presentation
- Allergy awareness
- Upselling
- Bar terminology
- Food inspection
- Wine service
- Liquor, wine, and food service
- Table turnover
- Check payment processing
- Multitasking
- Food handling
- Conflict Resolution
- Clear Communication
- Customer Satisfaction
- Hygiene practices
- Professionalism
- Adaptability
- POS System Operation
- Recommend menu items
- Bus tables
Languages
Russian
Professional Working
Serbian
Professional Working
French
Professional Working
Spanish
Professional Working
English
Full Professional
Timeline
Bartender
Sushi Sake
12.2023 - 11.2024
Manager
La Brochetterie
01.2015 - 03.2020
Head Chef
La Brochetterie
01.2010 - 03.2020
Waitress
Capone’s
High School Diploma -
South Broward High School