Aisha Bashir
Foxborough
Summary
Dedicated and accomplished Senior Airport Operations Crew Member with extensive experience in various roles within the airline industry. Skilled in customer service agent, baggage services officer, and business class lounge operations. Offering over 8 years of experience in both domestic and international commercial airlines.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Ground Security Coordinator
Cape Air
07.2024 - Current
- Improved employee safety training programs to ensure staff adherence to all security protocols.
- Collaborated with airline representatives to address specific security concerns related to their operations effectively.
- Implemented changes in response to new regulations or guidelines provided by governing bodies like the FAA or ICAO promptly.
- Supervised a team of ground security officers, providing guidance on best practices and enforcing compliance with company policies and regulations.
Customer Service Representative
Swissport USA International
02.2023 - 03.2024
- Oversaw ticketing, gate and ramp services.
- Announced flight status updates and information about gate changes over PA system.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Worked in Business lounge and assisted VIP customers
Customer Service Agent
Alaska Airlines
07.2022 - 12.2022
- Gained familiarity with company products to answer customer questions and make recommendations.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Connected with customers by listening to concerns and answering questions.
- Handled products and equipment in accordance to safety guidelines to create safe working environment.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
Customer Service Representative Agent
GCS (NYC MTA)
08.2018 - 08.2020
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
Customer Service Representative
Au Bon Pain
02.2015 - 01.2016
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Flight Attendant
Pakistan International Airlines
02.2005 - 06.2012
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Resolved passenger conflicts and medical emergencies during flights.
Education
Bachelor of Science - Science, Biochemistry
University of Bahudine Zikariya
Skills
- Emergency care
- Preflight briefings
- Public speaking
- Airline Operations
- Security protocols
- Aviation regulations
- Hazard identification
- Airline Software: Amadeus / ARD Web / Astral / Image
- Customer service
- Critical thinking
Accomplishments
- Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
- Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
Languages
English
Urdu
Hindi
Punjabi
Certification
Certification of Computer Key Office Applications,
Timeline
Ground Security Coordinator
Cape Air
07.2024 - Current
Customer Service Representative
Swissport USA International
02.2023 - 03.2024
Customer Service Agent
Alaska Airlines
07.2022 - 12.2022
Customer Service Representative Agent
GCS (NYC MTA)
08.2018 - 08.2020
Customer Service Representative
Au Bon Pain
02.2015 - 01.2016
Flight Attendant
Pakistan International Airlines
02.2005 - 06.2012
Certification of Computer Key Office Applications,
Bachelor of Science - Science, Biochemistry
University of Bahudine Zikariya
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