Aisha Borges
Honolulu,HI
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales and visual goals by monitoring employee performance and coaching staff on effective sales and visual methods. Skilled in solving complicated issues and making proactive operational changes. Expert at consistently achieving goals with results.
Overview
1
1
year of professional experience
Work History
Retail Store Manager
Brandy Melville
Honolulu, Hawaii
11.2020 - Current
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Answered questions about store policies and addressed customer concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Submitted orders for new inventory.
- Examined merchandise to verify correct pricing and attractive displays.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Submitted reports to senior management to aid in business decision-making and planning.
Education
No Degree -
Windward Community College
Kaneohe, HIHigh School Diploma -
Penn Foster High School
Honolulu05.2019
Skills
- Decision Making
- Performance Assessment
- Recruitment and Hiring
- Originality and Creativity
- Staff Scheduling
- Verbal and Written Communication
- Training Management
- Employee Motivation
- Layout Planning
- Inventory Tracking and Management
- Money Handling
- Multitasking and Prioritization
Timeline
Retail Store Manager
Brandy Melville
11.2020 - Current
No Degree -
Windward Community College
High School Diploma -
Penn Foster High School
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