Detail-oriented research coordinator with strengths in participant recruitment, data management, and regulatory compliance. Proven ability to manage projects from initiation to completion while ensuring quality control and adherence to protocols.
Overview
9
9
years of professional experience
Work History
User Research Coordinator
Microsoft, Contract
Washington
08.2023 - 07.2025
Coordinated recruitment of study participants through targeted advertisements and community referrals.
Developed detailed tracking systems to monitor participant recruitment and survey completion rates.
Collaborated with research teams to share resources and ensure quality control across projects.
Reviewed consent forms for accuracy and completeness before participant enrollment.
Managed research projects from initiation to completion with cross-functional collaboration.
Established study protocols and data collection tools to comply with regulatory standards.
Scheduled meetings to discuss project progress and updates among team members.
Patient Service Representative
Overlake Medical Center & Clinics
Washington
03.2023 - 08.2023
Handled high volumes of inbound patient calls, scheduling 60+ appointments daily while managing wait times.
Managed patient inquiries and provided accurate information regarding services.
Processed payments and verified insurance while collecting essential patient data using Epic EMR system.
Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
Ensured proper maintenance of electronic health records; responded to patient questions in-person and by phone.
Adhered to HIPAA regulations when handling confidential patient information.
Performed administrative duties such as filing, faxing, photocopying.
Project Coordinator I
Meta
Washington
12.2022 - 03.2023
Established compliant operating policies while coordinating initiation of research study protocols.
Identified and vetted over 50 participants to align with specific study demographics, boosting statistical outcomes.
Directed daily activities of research assistants, ensuring compliance with study protocols.
Managed recruitment and staffing efforts for research studies, facilitating effective team assembly.
Supervised client and researcher support services to streamline project execution.
Composed comprehensive presentations on project status for senior management evaluation.
Data Collection Specialist
Microsoft
Washington
04.2020 - 12.2022
Collected data using ground truth, real-world data processes for proficient machine learning in future Microsoft products.
Trained a team of new employees, and assessed their strengths for future projects.
Informed project managers with status updates and data projections by predicting potential risks.
Rectified technical obstacles with developers to minimize setbacks by collaborating with teams to reduce missed deadlines.
Secured and managed access protocols for classified documents and hardware, mitigating potential security breaches by 20% through the implementation of encryption and multi-factor authentication protocols.
Navigated complex government contracts and compliance regulations, including ITAR/EAR, ensuring zero violations across 10+ projects involving sensitive Department of Defense (DoD) materials and devices.
Prepared end-of-day reports to detail progress and issues that occurred during a project's duration for clients and senior project managers.
Moderator | Data Collection
Microsoft
Redmond
03.2018 - 04.2020
Collaborated with team members to streamline data collection procedures.
Assisted in developing protocols for efficient data gathering techniques.
Ensured timely completion of projects by meeting established deadlines for data collection.
Visited homes or places of business to conduct studies or collect data.
Scheduled and conducted interviews to support data collection.
Annotated large datasets for AI model training and validation.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Assistant Teacher
Tutor Time Childcare
04.2016 - 11.2017
Cultivated a nurturing learning atmosphere for over 40 children aged 6 months to 10 years old. While implementing personalized lesson plans to improve social-emotional development.
Developed age-appropriate curriculum and activities to stimulate cognitive and physical growth.
Trained multiple assistant staff members in effective classroom management techniques and customized curriculum development, leading to recognition as Teacher of the Month by the director.
Guided children in developing essential social-emotional skills, like conflict resolution and empathy, by facilitating group discussions and role-playing, decreasing behavioral incidents by 20% over the school year.
Monitored student progress and communicated observations to teaching staff.
Organized classroom materials and maintained a clean, safe environment.
Collaborated with parents to discuss student development and concerns.