Aisha Bryant
Chicago,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. 15 + years of experience and a proven knowledge of catering operations, amenities, and back office operations. Aiming to leverage my work skills to successfully fill the Hospitality role.
Overview
5
5
years of professional experience
Work History
Events & Programs Coordinator
Barrack Ferrazzano LLP
01.2021 - Current
- Maintained and managed calendars for conference rooms.
- Supported planning, communications and scheduling of over 40 Attorney's events.
- Coordinated board meetings and prepared meeting minutes.
- Drove growth in event management business by continuously researching and implementing improved strategies to exceed client expectations.
Shift Supervisor
Wiley's Resturant
08.2019 - 11.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
Front Desk Agent
Hiltons At McCormick
07.2018 - 07.2019
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Education
No Degree - Business Management
LeMoyne-Owen College
Memphis, TNSkills
- Strategic Planning
- Persuasive Communication Style
- Project Coordination
- Training Coordination
- Customer Service
- Hospitality Services
- Administrative Skills
- Time Management
- Staff Scheduling
- Business Planning
- Safety Awareness
Additional Information
- References available upon request
Timeline
Events & Programs Coordinator
Barrack Ferrazzano LLP
01.2021 - Current
Shift Supervisor
Wiley's Resturant
08.2019 - 11.2020
Front Desk Agent
Hiltons At McCormick
07.2018 - 07.2019
No Degree - Business Management
LeMoyne-Owen College
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