Aisha Bryant
Durham,NC
Summary
Dynamic and results-driven Operations Manager with over 10 years of experience in optimizing organizational processes and enhancing operational efficiency. Proven track record of leading cross-functional teams, managing multimillion-dollar budgets, and implementing strategic initiatives that drive productivity and profitability. Adept at streamlining operations, reducing costs, and improving service delivery in fast-paced environments. Skilled in data analysis, project management, and continuous improvement methodologies, with a keen ability to adapt to evolving business needs. Seeking to leverage my expertise in operational excellence to contribute to the success and growth of a forward-thinking organization.
Overview
16
16
years of professional experience
Work History
Operations Manager
Virginia and Co. Catering
01.2017 - Current
- Supervised a team of 20-30 employees and kept employees compliant with company policies and procedures while improving overall productivity using effective coaching and performance management
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services while managing a budget to reduce operational costs using effective financial planning and budget management tools.
- Developed and maintained relationships with external vendors and suppliers. The customer satisfaction was reflected by establishing and maintaining clear communication channels and addressing concerns promptly.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
Business Development Manager
A Few Cool Hardware Stores
01.2021 - 01.2022
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers
- Planning and overseeing new marketing initiatives to gain new accounts while cultivating existing accounts
- Creating networking and relationship building alongside organizations and individuals to broaden potential business opportunities
- Responsible for grossing over $3M of a $56M total gross profit while managing 3000+ business accounts
- Monitored and operated CRM for new and existing client communication
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect
General Manager
A Few Cool Hardware Stores
01.2017 - 01.2021
- Led a team to see a 40% growth ($2M) in Sales
- Implemented inventory accuracy SOPs that reflected a 8% decrease in errors
- Fostered a positive work environment and high employee satisfaction which reported increased employee engagement percentage from 80% to 90%
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives
Assistant Store Manager
Lowe's Home Centers, Inc.
01.2009 - 01.2016
- Oversee store programs through effective delegation and management of work, employees, time, and resources, including securing appropriate staff coverage and assisting in the recruitment/selection processes
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Responsible for increasing sales and maximizing profit margins through forecasting, sales reports, store promotions/programs, and managing inventory.
Customer Service Representative
Computer Science Corporation
07.2013 - 10.2014
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
CCR-B & E
Humana-Medicare, Xerox
06.2012 - 06.2013
- Trained to interpret ICD - 9, ICD - 10, HCPCS , CPT codes regarding medical claims inquiries
- Reviewed provider coding information to report services and verify correctness.
- Optimized patient satisfaction scores by resolving billing disputes swiftly while maintaining a professional demeanor under challenging circumstances.
- Demonstrate analytical and problem-solving ability, while reviewing medical and pharmacy claims/benefits to complete authorizations and overrides for all Rx claims, update demographic changes to accounts.
- Strengthened relationships with healthcare providers by fostering open communication channels for discussing claim issues and negotiating payment arrangements.
- Expedited claim resolution times with diligent follow-ups on pending claims, collaborating closely with healthcare providers and insurance carriers.
Owner
One Day's Work (Paint and Landscaping Company), Wake Forest, NC
05.2011 - 05.2012
- Managed daily operations and accounting for a successful small business, ensuring efficient processes and quality services
- Drove improvements in safety protocols throughout operations, significantly reducing workplace incidents and creating a safer work environment for all employees
- Established a loyal customer base and company reputation by providing personalized attention, addressing concerns promptly, and exceeding expectations
- Managed cross-functional teams to ensure successful project completion within budget and on schedule
- Enhanced curb appeal by designing and implementing attractive landscape projects for residential and commercial properties.
Field Service Representative
Akzo Nobel Decorative Paints, Raleigh, NC
05.2011 - 02.2012
- Enhanced team efficiency by providing thorough training on company policies and procedures to new hires
- Contributed to the development of a more user-friendly online platform, increasing web traffic and customer engagement
- Provided ongoing support to customers after initial resolution of issues, ensuring complete satisfaction at all times.
- Provide product knowledge to the retailer associates to influence and educate them on product sales
- Assisted in the implementation of innovative solutions for common customer complaints, resulting in decreased call volume.
- Developed lasting relationships with clients through excellent communication and professionalism.
Education
Bachelor of Science - Advertising
Appalachian State University
Boone, NC05.2005
Skills
- Risk Analysis & Problem-Solving
- Budget Management & Cost Reduction
- Strategic Planning & Implementation
- Operations Management
- Staff Management & Development
- Customer Relationship Management
- Technical Proficiency & Data Processing
- Retail Operations Management
- MS Office
Volunteer Experience
- DC Bilingual- Washington DC, DC Bilingual provides an innovative dual immersion Spanish and English learning program for all students, regardless of their home language. Through our rigorous academic curriculum, comprehensive arts, technology, and athletics programs, and our celebration of diverse cultures, DC Bilingual students learn the skills and values they need to become influential participants in their community.
- City Blossoms - Washington DC, Volunteer for a nonprofit dedicated to fostering healthy communities by developing creative, kid-driven green spaces and innovative resources. This is a free and affordable after-school, in-school, and summer programming to predominantly Latino and African-American youth ranging from ages two through teens. City Blossoms serves neighborhoods in which children and youth may not otherwise have access to green space.
Timeline
Business Development Manager
A Few Cool Hardware Stores
01.2021 - 01.2022
Operations Manager
Virginia and Co. Catering
01.2017 - Current
General Manager
A Few Cool Hardware Stores
01.2017 - 01.2021
Customer Service Representative
Computer Science Corporation
07.2013 - 10.2014
CCR-B & E
Humana-Medicare, Xerox
06.2012 - 06.2013
Owner
One Day's Work (Paint and Landscaping Company), Wake Forest, NC
05.2011 - 05.2012
Field Service Representative
Akzo Nobel Decorative Paints, Raleigh, NC
05.2011 - 02.2012
Assistant Store Manager
Lowe's Home Centers, Inc.
01.2009 - 01.2016
Bachelor of Science - Advertising
Appalachian State University