Aisha Cardona
Snellville,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
year of professional experience
Work History
Customer Service Representative
AT&T
06.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Dispatcher
Brittanys Med Express
01.2022 - 02.2023
- Directed dispatching, routing and tracking of [Number] fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Education
High School Diploma -
Camden Academy Charter School
Camden, NJ06.2007
Skills
- Retail Sales Customer Service
- Business Development Understanding
- Conflict Mediation
- Problem-Solving Ability
- Customer Service
- Travel Planning
- Transportation Solution Development
- Microsoft Excel
- Credit Card Payment Processing
- Microsoft Word
- Customer Relations
- Managing Multiple Tasks
Timeline
Customer Service Representative
AT&T
06.2022 - Current
Dispatcher
Brittanys Med Express
01.2022 - 02.2023
High School Diploma -
Camden Academy Charter School