Aisha Chambers
Qualified client driven professional
Kernersville,NC
Summary
Well qualified and client-driven Professional with 14 years of experience in leadership and as liaison between clients and service providers. Adaptive to specific client personal considerations and focused on supporting all aspects of recipient registration. Calming presence in light of often stressful environments and complex processes. Proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
14
14
years of professional experience
7
7
Certification
Work History
I/DD Care Coordinator /Client Care Manager
Sandhills Center LME-MCO
2019.01 - Current
- Sandhills Center is a Local Management Entity-Managed Care Organization (LME-MCO) serving people in eleven counties in central North Carolina
- We have a robust network of providers who offer treatment and support for mental health, intellectual/developmental disabilities and substance use disorders
- It is the goal of Sandhills Center to make treatment options available to those who need them, to enrich and support our Provider Network, and to contribute to the overall well-being of the communities we serve
- I am responsible for providing comprehensive care coordination and monitoring (treatment planning case management) to individuals having a primary Developmental Disability, which may include a secondary Mental Health or Substance Abuse need
- I built strong relationships with clients to deliver emotional support and companionship.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used company software and databases to maintain records of services performed and patient conditions.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Completed resident assessments in accordance with current regulations and guidelines.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Created individualized care plans, working with providers, medical professionals, staff and families to assess and meet individual needs.
- This position requires a dynamic, proactive approach to assessment, monitoring and coordination of care, to ensure quality supports and consistent adherence to waiver requirements.
Juvenile Court Counselor /Juvenile Probation Officer
State Of North Carolina, Dept. Of Public Safety
2016.12 - 2019.01
- Providing case management services, counseling, and supervision of adjudicated undisciplined or delinquent juveniles, to assure compliance with court ordered dispositions
- The assessment of juvenile and family needs to develop and implement plans for treatment complying with court orders; monitoring juvenile and family progress through home visits, residential placement, youth development center, office, and school visits, and contact with other human service agencies providing services to the family; and providing transitional and post-release supervision and support services to facilitate community re- entry and continuing treatment needs.
- Collaborated with police detectives, child welfare organizations and district attorneys to resolve cases and protect juvenile individuals.
- Conducted client needs assessments based on presented issues as well as social and restorative justice models of care.
- Developed key partnerships with staff of community organizations to improve access to educational services for the youth.
- Facilitated meetings to collaborate with community stakeholders, presiding judges, attorneys and service providers.
Qualified Intellectual Disability Supervisor
Rescare Homecare
2014.02 - 2017.09
- I supervised and coordinated work activities of assigned staff
- I was responsible for compiling monthly progress and behavioral reports for assigned consumers and forwarding reports and any supplemental information to appropriate facility, guardians, and to the consumer's file
- Provided case management and coordination to assigned consumers
- Work as a liaison/provider between the community, consumer, supports, and Limited Management Entity or Manage Care Organization, including attending ISP/PCP meetings and contacting parents/guardians regarding day to day concerns
- Manage, budget, and development of medicaid and state based services
- Arranging for the participation of the consumer, direct service staff, parents/guardians, facility representatives, etc., and ensure that proper documentation is completed in a timely manner
- Monitored cost containment and quality standards consistent with internal goals and budgets.
- Developed, implemented and monitored performance indicators for staff.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Qualified Mental Health Professional
Therapeutic Intervention Services, LLC
2013.01 - 2016.10
- Qualified Mental Health Professional
- Advocate and case management for adults diagnosed with combination of mental health disorders, substance abuse, and varied health conditions.
- Documented client progress in confidential files.
- Performed client assessments and developed treatment plans.
- Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Intake Coordinator/Medical Records Specialist
Monarch Mental Health
2012.05 - 2015.10
- Organize and perform timely intake procedures on referrals, including completion of the intake/referral page, maintain a database for efficient collection of patient services, and maintain patient and Doctor confidentiality
- Serves as the first contact for primary referral sources (law enforcement, mental health agencies, and other state approved outside agencies) and assists them in understanding complex system of services and supports
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Cross trained in several departments (Medical Records, Administration, Scheduler, Data Entry, Behavior Technician)
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Kept accurate log of requests for medical information and records.
Supported Employment Specialist
RHA Howell
2011.08 - 2012.11
- Works individually with consumers with disabilities in helping them obtain and maintain employment
- We provide vocational services to individuals 17 and older
- Establish and maintain good relationships with various individuals and agencies including area supervisors, referring agencies, counselors, parents/ guardians, case workers, employers, etc
- Provide support for individuals in a variety of ways such as assessment, job development, training, technical assistance, monitoring safety conditions, providing transportation and follow-along support.
- Helped students develop organizational, time management and study skills.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
Qualified Mental Health Specialist
Top Priority Care Services, LLC
2009.08 - 2011.10
- (adults), Intensive In-home Services, and Target Case Management
- Responsible for management of the mental health and medical well being
- Case management of adults and children diagnosed with mental health
- Working direct with the client and coordinating needed services
- Professional advocate/mental health case manager for client
- Implemented crisis intervention plans to support client safety.
- Provided case management services to monitor client access to resources and services.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
Education
Bachelor of Science - Psychology
High Point University
High Point, NCSkills
- Microsoft Office (Word, Excel, Powerpoint)
- Adobe Systems Adobe Acrobat
- Web Browser Software
- Google Docs
- Medical Condition Coding Software
- Microsoft SharePoint
- Database Coordination
- Care Planning
- Medicaid, Value Options, NC TOPPS, ITR, ICD 10 coding, documentation, JIVA, ALPHA MC,
- Case management
- Care Management
- Administrative skills and Payroll
- Strong oral and written communication skills
- Medical Records/CORE/Provider Connect/ERN/Electronic documentation
- Patient Health Information Access
- Patient Care and Monitoring
Certification
Payroll (4 years)
Budgeting (3 years)
Supervisor (4 years)
Training & Development (4 years)
Customer Service (10+ years)
Certifications and Licenses:
Notary Public - October 2014 to November 2023
Additional Information
- Authorized to work in the US for any employer
Timeline
I/DD Care Coordinator /Client Care Manager
Sandhills Center LME-MCO
2019.01 - Current
Juvenile Court Counselor /Juvenile Probation Officer
State Of North Carolina, Dept. Of Public Safety
2016.12 - 2019.01
Qualified Intellectual Disability Supervisor
Rescare Homecare
2014.02 - 2017.09
Qualified Mental Health Professional
Therapeutic Intervention Services, LLC
2013.01 - 2016.10
Intake Coordinator/Medical Records Specialist
Monarch Mental Health
2012.05 - 2015.10
Supported Employment Specialist
RHA Howell
2011.08 - 2012.11
Qualified Mental Health Specialist
Top Priority Care Services, LLC
2009.08 - 2011.10
Bachelor of Science - Psychology
High Point University
Payroll (4 years) Budgeting (3 years) Supervisor (4 years) Training & Development (4 years) Customer Service (10+ years)Certifications and LicensesNotary PublicOctober 2014 to November 2023
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