AISHA CHARLES
Miami
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Administrator
Electric Service & Repair
08.2025 - 01.2026
- Created and managed employee work schedules to ensure efficient operations
- Entered and updated data in company systems, maintaining accurate work logs
- Assisted with onboarding new employees and maintaining personnel records
- Supported payroll preparation and tracked attendance
- Communicated with clients via email, providing timely updates and support
- Operated and managed company Instagram and Facebook accounts to enhance online presence
- Answered incoming calls and scheduled service appointments
- Supported daily office operations and contributed to process improvements
Security Officer
Regions Security Services, Inc.
10.2022 - 04.2025
- Patrolled assigned areas to ensure the safety of premises, personnel, and visitors
- Monitored surveillance cameras and alarm systems to identify suspicious activity
- Maintained detailed records, including incident reports and shift logs
- Implemented access control by verifying identification credentials
- Collaborated with team members to ensure comprehensive coverage
Customer Service Representative
Alorica Calling Center
01.2020 - 09.2022
- Delivered exceptional customer service, resolving inquiries and issues efficiently
- Managed high volumes of calls and emails, consistently meeting performance metrics
- Demonstrated product expertise to provide accurate information
- Upsold products and services based on customer needs
- Assisted with order fulfillment and returns/exchanges
- Proposed process improvements to increase efficiency
Assistant Manager
Little Caesars Pizza
09.2019 - 12.2020
- Supported daily operations, ensuring smooth workflow and excellent customer service
- Maintained cleanliness and food safety standards, consistently passing inspections
- Handled cash transactions and balanced cash drawer with accuracy
- Conducted staff performance evaluations and recognized top performers
- Managed inventory and placed orders to maintain optimal stock levels
- Ensured compliance with company policies and food safety protocols
Education
Business Administration -
Miami Dade College
Miami, FL01.2026
Skills
- Office Administration
- Security Operations
- Customer Service
- Social Media Management
- Data Entry
- Surveillance Monitoring
- Incident Reporting
- Team Collaboration
Certification
Class D Security License
Languages
English
Full Professional
Timeline
Office Administrator
Electric Service & Repair
08.2025 - 01.2026
Security Officer
Regions Security Services, Inc.
10.2022 - 04.2025
Customer Service Representative
Alorica Calling Center
01.2020 - 09.2022
Assistant Manager
Little Caesars Pizza
09.2019 - 12.2020
Business Administration -
Miami Dade College