Aisha Christopher

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Recommended products to customers, thoroughly explaining details.

Handled inbound service reservation calls, confirmed service reservations, performs outbound follow-up calls for due, overdue service clients; Special Order Parts (SOP) notifications .

• Responded to all client inquiries and asked appropriate questions to facilitate resolution.
• Interacted with team members across departments to research and resolve customer issues.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered constant flow of customer calls with minimal wait times.
• Manages over 50 calls
• Provided primary customer support to internal and external customers.

• Created and deployed best practices to improve efficiency and reduce defects.
• Evaluated components and final products against quality standards and manufacturing specifications.
• Communicated with production team members about specific quality issues such as Defects and Late Shipments.
• Identified and resolved variances to bring products in line with requirements.

• Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings
• Maintained customer accounts and relationships
• Assisted call-in customers with questions and orders
• Answered constant flow of customer calls with up to 80 calls in queue per minute
• Described Verizon Mbrace Products to customers, thoroughly explaining details and care of merchandise
• Adhered to appropriate legal scripting when required.

I have knowledge and Experience Navigating through SAP Transactions. I Confirmed unconfirmed parts into bin locations, Corrected negatives,Checked warehouse inventory to make sure stock is available to supply assembly lines and created labels when necessary.

• Correction of Bins
• Bin To Bin Transfers
• Back Flushing Material
• Empty Bin Locations
• Display transfer order/Material

• Performed preliminary, in progress, hidden damage and final product inspections
• Identified defects during Quality checks
• Discarded and rejected products, materials and equipment not conforming with specifications

• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Suggested new procedure to persuade cancelling customers to stay with company, resulting in 80% decrease in cancellations
• Entered customer interaction details in Csm to track requests, document problems and record solutions offered
• Suggested new procedure to persuade cancelling customers to stay with company, resulting in 60% decrease in cancellations.

Answered Heavy inbound calls, to assist customers with registration for First Aide,CPR, AED Classes. Also helped the up selling of different classes offered and Troubleshooting issues with classes.

• Entered customer interaction details in CSM to track requests, document problems and record solutions offered
• Demonstrated items to customers and created customer awareness, interest and sales

• Routed incoming mail and messages to relevant personnel without delay
• Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction
• Provided clerical support to 8 company employees by copying, faxing

• Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating
• Entered customer interaction details in CSM to track requests, document problems and record solutions offered

• Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments
• Produced and submitted weekly reports outlining progress against KPI objectives

Negotiated to collect balance in full

• Counseled debtors on payment options and arranged installment agreements
• Used probing techniques to determine debtors’ reasons for delinquency
• Used skip tracing resources to locate debtors and updated information in company system
• Processed payments and contracts on accounts