Aisha Cohen
Centreville,VA
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration, and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Telephone Triage Registered Nurse
Kaiser Permanente
09.2022 - Current
- Counseled members via telephone or Chat according to established guidelines and protocols, advising on provider-established plans of care.
- Managed high-stress situations calmly, providing reassurance to distressed callers while gathering necessary information for accurate decision-making.
- Obtained case history and gathered triage information to determine the appropriate level of care.
- Increased efficiency in triage call handling through effective communication and active listening skills.
- Streamlined workflow processes by utilizing electronic medical record systems proficiently during telephone assessments.
- Relayed triage information and facilitated communication between theprovider and patient concerning patient disposition.
- Ensured compliance with established clinical guidelines during telephonic assessments, promoting best practice standards throughout the organization.
- Participated in continuing education opportunities to stay current with industry best practices and enhance professional growth as a Telephone Triage Registered Nurse.
- Fostered a positive work environment within the telephone triage nursing team, promoting open communication and collaboration among colleagues.
- Reduced emergency room visits by effectively assessing and prioritizing patient needs over the phone.
- Provided exceptional customer service to callers, establishing trust and rapport while addressing their health concerns.
- Ensured patient safety by adhering to strict confidentiality protocols while handling sensitive medical information.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Demonstrated excellent critical thinking skills when evaluating patient symptoms and determining the need for immediate intervention or further assessment.
- Suggested appropriate disposition to acting physicians based on assessment.
- Verified patient insurance eligibility and identified primary care physician, contacting office to obtain patient file.
- Maintained accurate documentation of patient interactions, ensuring continuity of care across multiple healthcare providers.
- Evaluated patient histories, complaints, and current symptoms.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Certified School Nurse-Registered
Chapel Hill Carrboro City Schools
12.2019 - 01.2022
- Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
- Applies nursing practice to the unique needs of individuals, groups, and populations of schools
- Monitored ongoing medical conditions such as asthma or diabetes, epilepsy and adjusting care plans accordingly to maintain optimal student wellness levels.
- Promotes, implements, and upholds the professional standards of school nursing practice as established
- Supported students with special needs by coordinating individualized healthcare plans and working closely with the interdisciplinary team.
- Managed immunization compliance within the school population to prevent the spread of communicable diseases.
- Follows state and local health practice statutes, district policies, and administrative guidelines
- Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
- Serve as medical resource, liaison, and health advocate for underserved students, families, and communities.
- Assessed students'' physical and emotional well-being during daily clinic visits, providing appropriate care or referrals as needed.
- Provides assessment, planning, intervention, evaluation, management, and medication monitoring
- Oversaw health services for a high school of 1000 students and faculty.
- Enhanced school safety by collaborating with staff, parents, and community partners in developing emergency response plans.
- Verify, and document immunization records and health assessments in compliance with the North
- Provided crisis intervention services during emergencies or critical incidents at school events or activities outside of normal hours when necessary.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Developed care plans and made referrals as necessary for students with health concerns or injuries.
Registered Nurse-Nurse Navigator Care in the Community (CITC)
Durham VA Medical Center
04.2018 - 12.2019
- Apply advanced clinical nursing principles for quality patient care management for community care consults to ensure continuity of high-risk consults for Veterans authorized to receive Care in the (Non-VA) community setting.
- Perform chart reviews to assess and communicate notifications to appropriate administrative and clinical team members for Care in the Community consult, requiring appropriate time-sensitive actions for consults in the following statuses: active, scheduled, completed, and discontinued.
- Establish rapport with Non-VA medical services personnel in the Community to coordinate and request medical records to verify authorization Non-VA medical services received.
- Ability to manually scan and upload medical records/documents such as 2703 Veterans' medical records from both Non-VA facilities related to medical services provided.
- Ability to be in compliance of HIPAA, PHI, DHHS, OIG, TAC, DRGs, ICD-9 and ICD-10 coding, and eHEI requirements for EHR data.
- The goals are to center services on the patient, and ensure healthcare services are provided in the appropriate setting and level of care to ensure quality, safe healthcare services while maximizing efficient and cost-effective use of healthcare resources.
- Utilizes all available resources to provide safe, efficient, and timely coordination of quality health care and services and ensure a safe transition and re-integration of Care back into the Veteran Affairs Medical Facilities and Community.
- Perform Non-VA Care Coordination (NVCC) federal regulations, Inter-Qual Outpatient and Procedural Criteria sets, VHA guidelines, medical review criteria, utilization management processes, clinical documentation requirements, current standards of care, and compliance guidelines (Joint Commission, Centers for Inspect General (OIG), Center for Medicare and Medicaid Services (CMS), and Non-VA Care Coordination (NVCC).
- Assess and analyze the patient's medical condition and acuity level, and consult for appropriate care coordination on time by applying critical thinking skills and comprehensive judgment to ensure quality outcomes.
- Collaborates with clinical and administrative staff to coordinate community care consults to ensure the conveyance of quality and timely patient care.
- Clinical knowledge in a wide variety of medical specialties to ensure that the appropriate evaluation of the requested service meets the needs of the facility to provide the requested service within a timely manner.
- Process concurrent and retrospective reviews of authorization to ensure reimbursements of Non-VA Care community services are provided in outpatient settings.
- Obtain pre-approval and authorization of services to ensure patients receive appropriate care, including the outline for providing Standard Episode of Care (SEC) for diagnostic procedures, treatments, and evaluation.
- Practice autonomy and use independent clinical knowledge to communicate in the Computerized Patient Records System (CPRS) to process and request secondary Authorization Requests (SAR) competently and effectively for community care.
- Verify patient's eligibility for benefits prior to processing community care consults per VHA directive.
- Attend and complete training requirements for Veteran Scheduling Experience training; scheduled deadlines for key appointment management.
- Collaborates with clinical staff to provide education, feedback, and assistance in the determination of medical necessity, insurance review criteria, and Service Connection issues and documents the results of the review in VISTA and Huron; and coordinates continuity of Care with facility revenue staff as needed.
Registered Nurse-PACT RN Care Manager
Durham VA Medical Center
01.2014 - 04.2018
- Charge Nurse/Assistant Nurse Manager: demonstrates leadership skills and problem-solving techniques for managing the clinic flow of 17 Primary Care and other PACT teams. Supervises up to 30 nursing staff members, makes daily staff assignments, and delegates appropriate tasks based on competency and experience of staff. Patient Advocate/Primary Care Manager (PACT): coordinates Care for a panel of 1,005 primary care patients with chronic illnesses and multiple comorbidities.
- Serve as a Patient Advocate liaison between Veterans and providers to ensure comprehension of treatment plans.
- Coordinate and manage the delivery of services for health promotion, disease prevention, health maintenance, counseling, patient education, diagnosis, and treatment of acute and chronic illnesses to receive appropriate care to promote continuity.
- Utilize Motivational Interviewing skills to identify, educate, and encourage Veterans in achieving self-management goals for disease prevention, health maintenance, and wellness.
- Collaborate and communicate with the primary care provider, interdisciplinary team members, specialists, and internal/external resources to meet patients' needs.
- Analyze Care Assessment Need (CAN) report to identify patients within chronic diseases and comorbidities at increased risk of hospital admission/readmission or death within a specified time frame.
- Utilize PACT Almanac data to identify high-risk patients and provide appropriate alternatives to meet patient health care needs
- Responsible for completing clinical reminders, ordering appropriate tests per policy, and scheduling follow-up appointments and nurse clinic visits.
- Assess, triage, and prioritize acuity of walk-ins for urgent/emergent complaints about appropriate treatment.
- Utilize Briggs' telephone triage protocol, per policy, to provide appropriate instructions during telephone triage calls and advice on the recommended disposition.
- Assess vital signs, perform Nurse Intake and Exit interviews, document patient information, and notify MD of findings.
- Provide specific, individualized teaching and counseling to patients about health promotion and disease management for easy comprehension.
- Protect Veteran privacy and health information by ensuring HIPAA and PHI compliance is maintained.
- Performs telephone callbacks to follow up on patients with acute and chronic conditions post-hospitalization, prevent hospital readmission, and provide continuity of Care.
- Precept new RN Employees and nursing students to I O Primary Care.
- Performs Health Clinic triage and responsive to addressing open encounters/CPRS alerts in a timely manner.
- Possess critical thinking and personal skills to build positive working relations among different services within the Durham VA Medical Center.
- Patient Advocate Liaison assisted with addressing Veteran's concerns/issues and documents the result of the patient advocate and congressional office.
Registered Nurse-Intermediate Med-Surgical
Vidant Medical Center
12.2010 - 10.2014
- Bariatric Surgery and Intermediate Med-Surgical: post-op surgical RN, I provided holistic Care to four acute post-operative surgical and intermediate patients within the trauma division by performing a thorough chart review, assessing conditions, patient's medical history, home medication, health care provider's orders, lab results, and assessment information for nursing interventions to deliver quality care and treatment.
- Perform nursing assessments of patients, document pertinent findings/changes, and create an achievable plan of Care to meet discharge goals.
- Consistently monitor for significant changes to communicate and collaborate with medical staff and interdisciplinary team members about the appropriate plan of Care for progression to discharge.
- Assess and monitor post-operative surgical sites and wounds, monitor hemodynamic stability, check and review lab results, notify MD of pertinent findings which require immediate attention, and monitor vital sign trends.
- Start, monitor, and discontinue Peripheral intravenous access, monitor and assess intravenous access sites, notify MD of all central lines, PICC, and intravenous access ports sites and dressings for patency and cleanliness for therapeutic therapies.
- Monitor intake and output of the following: intravenous fluid infusions, Total Parental Nutrition, tube feeding, cardiac drips, insulin drips, PCA (Patient Control analgesic) infusions, Neuraxial via chest tube, JP drains, biliary drains, wound vac, and post-surgical drainage systems or devices.
- Provided educational teaching to patients, family members, and caregivers for appropriate and coordinated discharge planning
- Utilized Bar Code Medication Administration to administer medications through the correct route per MD order and assessed effectiveness of a therapeutic intervention.
- Assess, document, and report the outcomes and effectiveness of interventions, medications, and treatments in the electronic health record (EHR).
- Manage chronic health problems of individuals in the Med-Surg division, adeptly handling all aspects of treatment from medication to wound care to ensure an optimal outcome.
- Self-motivated, organized with astute nursing skills to make decisions.
- Possess a high level of personal accountability and responsibility when delivering nursing care.
- Provide effective and receptive counseling in health maintenance and disease management.
- Collect body fluids and blood specimens for ordered lab tests and communicate relevant results.
- Liaised between patients and physicians to ensure patient comprehend their treatment plans.
- Educated and instructed patients and family members on proper discharge care.
- Ensure HIPAA and PHI compliance by securing computers and verifying identification per hospital policy.
- Implemented individual patient teaching plans with daily functioning of activities.
- Delegate appropriate tasks within their scope of practice to competent nursing staff personnel.
- Ensure efficacy of treatments through monitoring of treatment regimens.
Registered Nurse-Float RN
Vidant Multi-Specialty Clinic
09.2012 - 09.2013
- As a Float RN, my primary role was to provide daily nursing coverage and support colleagues as needed in different ambulatory specialty clinic units to accommodate clinic staffing needs and provide daily nursing coverage as needed in different clinics.
- Provided RN coverage to assist in multiple specialties: Cardiology/ Coumadin Clinic: Under the supervision of a Cardiologist, performed PT/INR STAT checks for patients on long-term anticoagulation therapy. Per MD standing order, titrated and adjusted Coumadin dosage to maintain a therapeutic level. Educated patients about medication mechanism of action, side effects, potential drug interaction with diet, supplements, and medication interactions with Coumadin.
- Pulmonary: assisted pulmonologists by administering Xolar injections, performing PFTs, assessed vital signs, and performing intake/exit interviews.
- Pediatrics: checked and updated NC Immunization Registry records, administered prescribed medications, reviewed immunization records, administered age-appropriate vaccinations per physicians' orders, performed pediatric intake and exit interviews, checked vital signs, and assessed vital signs between the parent/caregiver to communicate pertinent information to the Pediatrician.
- Family/Internal Medicine: Performed nursing intake/exit interviews, obtained vital signs, and communicated pertinent information to Primary Care Provider, assisted with scheduling urgent care appointments, triage patients, assisted with medication refills, administered flu vaccines, and Shingles vaccines, administered Vit. B-12 injections; performed blood pressure checks, checked blood sugar with glucometers, and administered vaccines and medications.
- Endoscopy: Functioned as the Circulatory nurse in the Endoscopy clinic to complete pre-op and post-op procedures, verified orders, performed, and processing the performed checks, started peripheral IVs and prepared, cared patient, performed discharge instructions, and provided educational teachings related to diagnosis and treatment.
- Family Practice: scheduled follow-up appointments with recommended or referring health care provider to confirm and schedule.
- Congested Heart Failure Clinic: educated patients newly diagnosed with CHF, their diets, medications, monitoring weight, and signs and symptoms of exacerbation.
- Performed medication reconciliation with each patient and inform the provider of the medication changes/updates.
- Supervise nursing assistants and Licensed Practical Nurses in the clinic setting to ensure proper charting and documentation with Epic electronic health record
- Maintained PHI and HIPAA laws regarding patient information and confidential files.
- Utilizing the nursing process, accurately document all elements of nursing assessments, medications, treatments, and follow-up care
- Provided educational teaching to patients and family members on proper discharge care.
- Implemented individual patient teaching plans with daily functioning of activities.
- Delegate appropriate tasks within their scope of practice to competent nursing staff personnel.
- Accurately document all elements of nursing assessments, treatments, medications, and follow-up care in a timely manner
Education
Master of Science - Nursing informatics
Liberty University
Lynchburg, VA07.2021
Bachelor of Science - Nursing
East Carolina University
Greenville, NC12.2010
Associate of Arts - Associate in Arts
Beaufort Community College
Washington, NC05.2006
Skills
- Electronic medical records management
- Patient care coordination
- Understanding of healthcare compliance
- Holistic patient management
- Detailed patient evaluation
- HIPAA regulations knowledge
- Equitable healthcare delivery
- Healthcare advocacy
Accomplishments
Certificates:
- National Certified School Nurse, 11/2025
- American Red Cross First Aid/CPR/AED Instructor, 10/2022
- AHA Basic Care Life Support Certificate, 08/2022
- Telephone Triage Certificate, completed 11/2017
- Durham Veterans Administration Medical Center (DVAMC) Preceptor Certificate, completed 11/2015
- Spanish Facilitator Certificate, 05/2006 (Completed)
Certification
- RN - District of Columbia
- RN - Virginia
- National Certified School Nurse (NCSN)
- AHA BLS
Memberships
National Association of School Nurse (NASN), 12/2019
National Nurses United (NNU), NNU Steward, 2017-2019
Omega Nu Lambda Honor Society, 03/2019
American Medical Informatics Associations, 09/2018
Awards
AACN Silver Beacon Award for Excellence Certificate and Pin
Carrboro High School-Supportive Staff of the Month, Nominated April 2021
Timeline
Telephone Triage Registered Nurse
Kaiser Permanente
09.2022 - Current
Certified School Nurse-Registered
Chapel Hill Carrboro City Schools
12.2019 - 01.2022
Registered Nurse-Nurse Navigator Care in the Community (CITC)
Durham VA Medical Center
04.2018 - 12.2019
Registered Nurse-PACT RN Care Manager
Durham VA Medical Center
01.2014 - 04.2018
Registered Nurse-Float RN
Vidant Multi-Specialty Clinic
09.2012 - 09.2013
Registered Nurse-Intermediate Med-Surgical
Vidant Medical Center
12.2010 - 10.2014
Master of Science - Nursing informatics
Liberty University
Bachelor of Science - Nursing
East Carolina University
Associate of Arts - Associate in Arts
Beaufort Community College
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