Aisha Compton
Benefits Analyst-Finacial Counselor
Virginia Beach,VA
Summary
Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Benefits Analyst-Financial Counselor
CHESAPEAKE REGIONAL HEALTHCARE
12.2021 - Current
- The Financial Counselor is responsible for securing payment solutions for uninsured/underinsured patients seen for hospital-based services to enable them to meet their financial obligations
- This role requires discovering patient payment pathways, financial screenings, collecting payments and advising patients of hospital policy regarding payment options, providing charity assistance and educating the patient their financial obligations to the hospital on any projected estimate they may owe.
- Assessed the effectiveness of current benefit programs through regular analysis of utilization data, identifying areas where we could assist with patient bills.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Outpatient Scheduler and Insurance Services
Chesapeake Regional Healthcare
05.2013 - 12.2021
- Streamlined the appointment booking process for better time management and reduced waiting times.
- Maintained up-to-date patient records, ensuring the accuracy of all information for smooth operations.
- Collaborated with medical staff to ensure accurate scheduling of diagnostic tests and procedures.
- Supported administrative tasks including data entry, record maintenance, and insurance verification to ensure accurate billing and reimbursement processes.
- Managed high call volumes while maintaining a professional demeanor, prioritizing tasks according to urgency and importance.
- Maintained strict adherence to HIPAA regulations regarding confidentiality of sensitive patient information during all interactions and communications.
- Coordinated with insurance companies to verify coverage and obtain necessary authorizations for medical procedures.
Patient Service Representative /Medical Assistant
Patient First Urgent Care
04.2006 - 08.2011
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Built and maintained positive working relationships with patients and staff.
- Verified insurance eligibility and coverage for patients.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Education
Associate's Degree in Administration of Justice -
Tidewater Community College
Virginia Beach, VA05.2016
High School Diploma -
Salem High School
Virginia Beach, VA06.1995
Skills
- MICROSOFT
- INTERNET EXPLORER
- VARIOUS MEDICAL SOFTWARE
- Excel
- Epic
- IDX
- VCIN
- Clerical experience
- Benefits administration
- Case management
- Data collection
- EMR Systems
- Data Analysis
- Attention to Detail
- Benefits Administration
Certification
Certified Notary Public 06/2023-06/2027
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Benefits Analyst-Financial Counselor
CHESAPEAKE REGIONAL HEALTHCARE
12.2021 - Current
Outpatient Scheduler and Insurance Services
Chesapeake Regional Healthcare
05.2013 - 12.2021
Patient Service Representative /Medical Assistant
Patient First Urgent Care
04.2006 - 08.2011
Associate's Degree in Administration of Justice -
Tidewater Community College
High School Diploma -
Salem High School
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