Aisha David
Hartford,Connecticut
Summary
I am seeking a full-time employment opportunity in a growth-oriented company where I will be able to fully utilize my organizational, communicative, and problem-solving skills. Hardworking [Job Title] brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
17
17
years of professional experience
Work History
Medical Receptionist
First Choice Health Center
East Hartford, CT
08.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
Radiology Scheduler
Hartford Hospital
Hartford, CT
10.2022 - 03.2024
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
- Streamlined appointment scheduling by implementing an efficient online booking system.
- Reduced patient wait times by effectively managing schedules for multiple radiologists and technicians.
- Contributed to a positive work environment by fostering strong relationships with colleagues across various departments within the facility.
- Ensured that all required pre-appointment documentation was complete, reducing last-minute cancellations due to missing paperwork or information gaps.
Food & Nutrition Supervisor
Saint Francis Hospital
Hartford, Connecticut
09.2017 - 09.2022
- Determines work procedures, prepares work schedules and expedites workflow for employees
- Assist with hiring, coaching, performance management and reviews
- Prepares work schedules and evaluates work performance of employees
- Trains workers in performance of duties and assigns and coordinates work of employees to promote an efficient operation
- Contribute to the relevant and timely performance feedback to associates through the performance review process
- Provides effective direction
- Assigns and coordinates work to promote efficiency of operations.
Host/Call Center Operator
Saint Francis Hospital
Hartford, Connecticut
09.2017 - 09.2022
- Use Health-Touch Software to obtain patient information by answering telephone calls, interviewing patients, and verifying patient information
- Assist chef in preparing meals for over 100 patients
- Assist patients in choosing meals according to patient’s diet
- Collaborate with dietitians in choosing appropriate diets for patients
- Clean and stock kitchen facility.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Shift Manager
Taco Bell & KFC
East Windsor, Connecticut
01.2008 - 01.2011
- Responsible for opening the store and preparing staff for the day
- Balanced out the drawer and vault for closing
- Prepared food and orders for customers in a timely matter
- Responsible for making sure temperature of the food was correct.
Education
Certificate - Medical Billing And Coding
Bryant Stratton
New York, NY05.2024
High School diploma -
Bushwick Outreach Center
Brooklyn, New York05.2002
Skills
- Patient and environmental safety
- Proficient in basic skills of patient care
- HIPAA and patient privacy
- Excellent communication skills
- Use of proper documentation standard
- Supportive of family members
- Strong organizational skills
- Willing to learn new skills
- Microsoft Office
- Health Touch
Front Desk Operations
Telephone Etiquette
Appointment Scheduling
Medical Terminology
Patient Scheduling
Office Administration
Patient Registration
HIPAA Compliance
Appointment Setting
Insurance Verification
HIPAA Guidelines
Appointment management
Payment Collection
Timeline
Medical Receptionist
First Choice Health Center
08.2024 - Current
Radiology Scheduler
Hartford Hospital
10.2022 - 03.2024
Food & Nutrition Supervisor
Saint Francis Hospital
09.2017 - 09.2022
Host/Call Center Operator
Saint Francis Hospital
09.2017 - 09.2022
Shift Manager
Taco Bell & KFC
01.2008 - 01.2011
Certificate - Medical Billing And Coding
Bryant Stratton
High School diploma -
Bushwick Outreach Center