
Highly organized and detail-oriented with a proven ability to manage multiple priorities with a positive attitude. Exceptional skills in administrative support and project management with a strong commitment to drive business growth.
Examine incoming teller, ATM, and quick deposited checks for potential fraud. Detect new fraud trends including not limited to; money laundering, check kiting, United States Treasury fraud and DBA business fraud. Abide by all applicable regulatory and department practices and procedures. Analyze suspicious account activity and properly report and document activity that has created loss exposure.
Department SME (Subject Matter Expert) - Respond to colleagues inquiries in timely manner. Provide guidance and support to fill knowledge gaps.
Coordinate recruitment initiatives and events to promote company's brand. Worked with Operations & Human Resources to streamline process. Responsible for sourcing, onboarding and interviewing prospective employees to find the perfect match for company's long term goals. Handled data for applicants and newly recruited employees. Prepared documents and reports, scheduled interviews, organized and maintained information, coordinated calendars, and provide general office support.
Assist customers enroll into credit monitoring services and help existing customers review alerts for those who were involved in The Office of Personnel Management data breach. Displayed empathy and recommended fraud prevention solutions to customers.