Aisha Dunigan
Clanton,AL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Alorica
Montgomery, AL
02.2023 - 04.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
High School Diploma -
Chilton County High School
Clanton, AL05-2017
Skills
- Report Generation
- Complaint resolution
- Data Collection
- Appointment Scheduling
- Account updating
- Scheduling
- Sales expertise
- Conflict Resolution
- Microsoft Office expertise
- Positive and professional
- Dispute Resolution
- Grammar
Timeline
Customer Service Representative
Alorica
02.2023 - 04.2024
High School Diploma -
Chilton County High School