Aisha Evans
Clinical Admin Supervisor
Los Angeles,CA
Summary
Reliable Clinical Assistant with a background providing hands-on assistance to members and nurses while ensuring smooth operations at the front desk. Passionate professional with exemplary talents in taking health histories and keeping patients calm during stressful situations. Offering exemplary communication, time management and collaboration skills.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Clinical Assistant
OnTrak
City of Los Angeles, United States
11.2021 - Current
- Managed over 100+ tasks per week to increase providers visits by 20%
- Coordinated with appropriate administrative staff to address clinical, operational and financial questions.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff and patients.
- Enhanced patient outcomes by providing knowledgeable education on services that were provided.
- Performed closely with Unit Director to ensure timely completion of administrative tasks.
- Delivers training to new and existing colleagues.
Care Team Supervisor
OnTrak
LOS ANGELES, United States
04.2015 - 11.2021
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed performance reviews for 13 employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Mentored junior personnel through onboarding processes and during ongoing training, promoting philosophies of constant improvement.
- Led conference calls to communicate priorities, review negatively impactful events and describe new policies.
- Defined key performance indicators for employees to define clear, attainable landmarks for performance measurement.
- Coordinated weekly meetings for internal and external groups.
- Cross-trained and provided backup support for organizational leadership.
Office Manager
Mentor Network
Torrance, CA
05.2007 - 07.2015
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
- Coordinated special projects and managed schedules.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Developed standard operating procedures for all administrative employees.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Managed office operations while scheduling appointments for department managers.
Education
No Degree - Health Administration
California State University - Los Angeles
Los Angeles, CA 08.2020 - Current
Skills
Care plan discussion
Appointment Scheduling
Time Management
Results-oriented
Abiltiy to motive staff and maintain good relations
Proficiency in SalesForce, eOT, myEvole
Electronic health records
Patient Scheduling
Needs assessment
Document filing
Accomplishments
- Collaborated with team of 3 in the development of unit standard operations procedure booklet
- Fostered mentorship program for growth within the company
- Achieved 98% by completing daily tasks with accuracy and efficiency for provider scheduling
- Praised by becoming employee of the year after second year of becoming a Supervisor with the agency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Clinical Assistant
OnTrak
11.2021 - Current
No Degree - Health Administration
California State University - Los Angeles
08.2020 - Current
Care Team Supervisor
OnTrak
04.2015 - 11.2021
Office Manager
Mentor Network
05.2007 - 07.2015