Aisha Evans
Gadsden,SC
Summary
Dedicated professional with a strong work ethic and exceptional verbal communication skills, experienced in maintaining safety at Atlanta Bonding Warehouse. Proven ability to monitor security systems and respond effectively to emergencies, enhancing workplace safety and client satisfaction. Recognized for proactive problem-solving and commitment to excellence in all tasks.
Overview
16
16
years of professional experience
Work History
Security Guard
Atlanta Bonding Warehouse
Columbia, SC
03.2022 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Housekeeper
Holiday Inn Express Hotel
Charlotte, NC
01.2010 - 01.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Streamlined laundry operations, sorting and treating items according to fabric care specifications.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Warehouse Worker
Schneider Electric
Columbia, SC
08.2021 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Housekeeper
Omni Hotels & Resorts
Dallas, TX
01.2016 - 12.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Medical Call Center Representative
Change Healthcare
Dallas, TX
04.2017 - 08.2019
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
- Improved patient satisfaction by efficiently handling inbound calls and addressing their medical concerns.
- Prioritized urgent matters while multitasking, ensuring that critical issues were addressed promptly and accurately.
- Demonstrated adaptability by quickly learning new software systems used for managing patient accounts and medical information.
- Resolved complex issues through active listening, empathetic support, and clear communication with patients.
- Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPAA regulations.
Education
High School Diploma - Basic Skills
Lower Richland High School
Columbia, SC05.2004
Skills
- Verbal and written communication
- Team Player with Leadership Skills
- Very reliable and dependable worker
- Strong Work ethic
- Organizer
Additional Information
I graduated from Midland Tech. I have an associates degree. I am very familiar with website Software and Microsoft. I am computer savvy. I have a strong work ethic. I am very dependable and reliable.
Timeline
Security Guard
Atlanta Bonding Warehouse
03.2022 - Current
Warehouse Worker
Schneider Electric
08.2021 - Current
Medical Call Center Representative
Change Healthcare
04.2017 - 08.2019
Housekeeper
Omni Hotels & Resorts
01.2016 - 12.2019
Housekeeper
Holiday Inn Express Hotel
01.2010 - 01.2016
High School Diploma - Basic Skills
Lower Richland High School