Aisha Everritt
Jonesboro,GA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
P&C Insurance Agent
Esscarra & Associates
Fayetteville , GA
12.2021 - Current
- Conducted phone evaluations to provide detailed explanations of policy guidelines and benefits to clients and families.
- Performed periodic reviews of existing policies for accuracy and eligibility for discounts
- Conducted cold calls to generate new business leads.
- Developed and maintained relationships with clients for policy renewals.
- Managed daily administrative tasks including scheduling appointments and filing paperwork.
- Counseled prospects and policyholders on coverage, limits, and regulations.
- Completed continuing education courses for licensing requirements compliance.
- Analyzed clients' insurance needs, and provided personalized recommendations.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Cross-sold additional products such as life or health insurance policies.
- Processed payments received from clients promptly according to established procedures.
- Provided exceptional customer service to retain a loyal clientele base.
Supervisor of Operations
Chick-fil-A
Fayetteville , GA
12.2012 - 12.2021
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Enforced workplace safety protocols to minimize accidents or injuries in the office.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Communicated regularly with senior management regarding department needs.
- Oversaw employee performance evaluations, providing feedback, and setting goals.
- Created a positive work environment by addressing conflicts promptly and fairly.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Conducted team meetings to address issues, share updates, and motivate staff.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
Server
Partners Pizza
Fayetteville, GA
11.2006 - 11.2010
- Effectively managed multiple tables simultaneously during peak hours.
- Assisted in training new waitstaff to uphold restaurant standards.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Performed opening and closing duties such as setting up the dining area, and restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
GED -
Southern Crescent Technical College
Griffin, GASkills
- Client Relations
- Account Management
- Customer Service
- Policy Renewals
- Client Retention
- Policy adjustment knowledge
- Policy Knowledge
Timeline
P&C Insurance Agent
Esscarra & Associates
12.2021 - Current
Supervisor of Operations
Chick-fil-A
12.2012 - 12.2021
Server
Partners Pizza
11.2006 - 11.2010
GED -
Southern Crescent Technical College