Aisha Farris
Atlanta,GA
Summary
Dedicated administrative professional well-versed in problem solving, team building, customer service, and management. Knowledgeable in medical terminology and complex procedure scheduling. Ready to bring years of relevant work experience to the team.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr. Patient Access Representative
Weill Cornell Medical Center
11.2020 - Current
- Directly assist several high volume physicians while managing over 100 calls daily.
- Effectively provided stellar customer service while working remotely and rotating in office.
- Coordinated with Nurse Practitioners to set up surgeries for cases and urgent procedures.
- Utilized EPIC EMR system and medical terminology to perform diverse data entry tasks.
- Partnered with office supervisor to train junior office staff on correct hospital protocols and requirements.
- Verified insurance coverage and obtained pre-authorizations.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Collected and entered patient demographic and insurance information into EPIC database to successfully register patients.
District Manager
One Medical
03.2020 - 08.2020
- Applied performance data to evaluate and improve operations.
- Supervised three locations to enforce high-quality standards of operation.
- Expanded cross-functional organizational capacity by collaborating across
departments on priorities, functions and common goals. - Facilitated change management activities for patient operations departments.
Sr. Operations Manager
One Medical
08.2018 - 03.2020
- Managed a total of three offices and promoted a positive team culture.
- Managed Call Center daily operations within market.
- Monitored and inspected staff processes to eliminate hazards and facilities issues.
Partnered with two office medical directors to identify SOPS and implement
change within office. - Supported top-level decision-making and strategy planning.
Office Manager
Jennifer's After School Program
01.2011 - 12.2015
- Managed after school program that included 200 students
- Independently prepared classroom material, executed business plans for recital and managed inventory for two locations
- Completed quarterly employee performance evaluations
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices
Customer Service Representative - Front Desk/Call Center
Marriott
01.2008 - 02.2010
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
Education
Garden State Science Technology Institute
North Carolina Central University
Skills
- Developing standard work and best practices for team members
- Quality Standards and Protocols
- Team Leadership
- Customer Satisfaction
- Scheduling Diagnostic Procedures
- Customer Service
Certification
Certified Clinical Medical Assistant (CMAC)
American Medical Certification Association (AMCA)
Providers Basic Life Support CPR, exp. 02/2019
Timeline
Sr. Patient Access Representative
Weill Cornell Medical Center
11.2020 - Current
District Manager
One Medical
03.2020 - 08.2020
Sr. Operations Manager
One Medical
08.2018 - 03.2020
Office Manager
Jennifer's After School Program
01.2011 - 12.2015
Customer Service Representative - Front Desk/Call Center
Marriott
01.2008 - 02.2010
Garden State Science Technology Institute
North Carolina Central University