Aisha Fasasi
Houston,TX
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Polo Ralph Lauren Factory Store
10.2021 - 06.2023
- Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers in resolving product and service inquiries, achieving a 95% customer satisfaction rate through effective communication and problem-solving skills.
- Handled a high volume of incoming calls and emails, maintaining an average response time of less than 10 minutes, ensuring timely and efficient customer support.
- Developed and implemented a training program for new hires, resulting in a 30% reduction in onboarding time and increased employee productivity by 20%.
- Collaborated with cross-functional teams to identify and implement process improvements, leading to a 15% reduction in customer complaints and an improvement in overall customer experience.
- Provides a pleasant customer experience through fair, friendly, and kind service.
Registers sales on a cash register by scanning products, itemizing, and totaling customers' purchases.
Resolves client difficulties and provides answers.
Bags can be purchased if necessary. - Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
Education
Bachelor of Science - Nursing
Texas State University
San Marcos, TX05.2027
Skills
- Retail Marketing
- Sales and Upselling
- Customer Buying Habits
- Customer Service and Assistance
- Effective Communication
- Problem-solving
- Active Listening
- Technical Proficiency
- Polite and respectful
Strengths
- Communication skills
- Problem-solving abilities
- Customer-oriented
- Time management
- Multitasking
- Team player
Previous Education
- Completed a diverse range of coursework in various disciplines, including literature, psychology, and history, enhancing overall knowledge base and critical thinking skills.
- Demonstrated strong written and verbal communication skills through frequent class presentations and engaging in-depth discussions, fostering effective collaboration and active participation.
- Actively participated in extracurricular activities, such as clubs and organizations, contributing to a vibrant campus community and developing valuable leadership and teamwork abilities.
- Utilized research and analytical skills to conduct independent studies, producing well-received papers and presentations that showcased a deep understanding and application of subject matter.
Volunteer
New town elementary
Role: Assistant teacher
10/2018 - 03/2020
- Completed a diverse range of coursework in various disciplines, including literature, psychology, and history, enhancing overall knowledge base and critical thinking skills.
- Demonstrated strong written and verbal communication skills through frequent class presentations and engaging in-depth discussions, fostering effective collaboration and active participation.
- Actively participated in extracurricular activities, such as clubs and organizations, contributing to a vibrant campus community and developing valuable leadership and teamwork abilities.
- Utilized research and analytical skills to conduct independent studies, producing well-received papers and presentations that showcased a deep understanding and application of subject matter.
New town elementary
Role: librarian assistant
10/2018 - 03/2020
- Organizational skills: Maintain order in the library by shelving books, cataloging materials, and tracking loaned items.
- Attention to detail: Ensure accuracy when handling library materials, including cataloging, sorting, and assisting patrons.
- Customer service: Provide assistance, answer questions, and help patrons find resources with patience, attentiveness, and clear communication.
- Research skills: Assist patrons in finding information by using library databases, online catalogs, and search techniques.
- Technological proficiency: Comfortably utilize library management systems, computer software, online databases, and digital tools.
- Communication skills: Interact effectively with colleagues, supervisors, and patrons through attentive listening and clear information conveyance.
- Adaptability: Adapt to changing technology, policies, and user needs in the dynamic library environment.
- Time management: Prioritize tasks, meet deadlines, and efficiently manage time for multiple responsibilities.
- Multitasking: Handle various tasks simultaneously, such as assisting multiple patrons, processing returns, and maintaining organization.
- Knowledge of library systems: Familiarity with systems like DDC or LCC aids in locating and organizing library materials.
Timeline
Customer Service Associate
Polo Ralph Lauren Factory Store
10.2021 - 06.2023
Bachelor of Science - Nursing
Texas State University