Summary
Overview
Work History
Education
Skills
Timeline
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Aisha Febles

Reading,PA

Summary

Dedicated and customer-focused professional with over 10 years of experience in customer service, including a solid background in the education sector. Proven track record of delivering exceptional support and fostering positive relationships with students, parents, and educators. Skilled in resolving complex issues, enhancing overall customer satisfaction, and leveraging effective communication skills to address diverse needs. Adept at collaborating with cross-functional teams, implementing process improvements, and providing training to new staff. Committed to creating a supportive and engaging environment that promotes learning and growth. Passionate about applying my expertise to contribute to organizational success and enhance the customer experience.

Overview

9
9
years of professional experience

Work History

Classroom Assistant

The Childrens Home of Reading
03.2024 - Current
  • Utilized various teaching methods, including lectures, discussions, and hands-on activities, to cater to different learning styles
  • Established clear expectations for behavior and academic performance, enforcing discipline when necessary while maintaining a supportive atmosphere
  • Monitored and documented client progress, collecting data on target behaviors and analyzing trends for intervention adjustments
  • Collaborated with teachers or educational staff to implement behavior management strategies in the classroom setting

Cultural Teacher

MultiCultural Learning Center
09.2020 - 12.2023
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency
  • Deliver lectures and exams pertaining to topics such as race, ethnic relations, and cross-cultural perspectives
  • Instruct students about language barriers, customs, traditions, food, dress, and religious preference within a specific culture or ethnicity
  • Keep records of grades, grade papers, and perform other administrative duties as needed

Social Justice Advocate

PAULO FREIRE CHARTER SCHOOL
01.2023 - 06.2023
  • Facilitate discussions and ultimately educate students about world problems and social Justice inequality
  • Prepare weekly lesson plans, journals and projects revolving around law and Justice
  • Acted as a overseer to advocate for, and manage a community of 94 students
  • Develops schemes of work, lesson plans and tests that are in accordance with established procedures

1:1 Paraprofessional

LPVEC
01.2021 - 12.2022
  • Assisting the teacher with teaching new concepts or translating information for students to understand better
  • Escorts student (e.g
  • Bathroom, classroom, community etc....) for the purpose of ensuring an efficient and safe arrival to and/or from a destination
  • Acts as a mandated reporter for the purpose of ensuring the safety of the student
  • Intervenes in potential conflicts utilizing appropriate approaches for the purpose of diffusing confrontations and minimizing disruptions
  • CPI Certified, specializes with working with children on the spectrum
  • Ages 6-21

Front Desk Receptionist

Lexus of Orlando
08.2018 - 08.2020
  • My daily task included scheduling and confirming appointments, and following up with customers for service and sales
  • Notating complaints and resolving issues
  • Cross trained with sales department responsibilities such as, taking care of internet inquiries and reaching out to potential clients regarding vehicle specifications and requirements
  • Helped trained new employees in taking calls and teaching them as well on how to resolve certain issues in a more proficient way

Intern

New England Farm Workers
02.2016 - 01.2017
  • Organize office and assist associates in ways that optimize procedures
  • Create and update records ensuring accuracy and validity of information
  • Resolve office-related malfunctions and respond to requests or issues
  • Monitor level of supplies and handle shortages

Summer Camp Counselor Volunteer

Boys & Girls Clubs of America
05.2016 - 09.2016
  • Supervises campers and ensures their safety, development, growth, skill achievement, and general well-being
  • Provides high-quality educational and recreational opportunities and enjoyable experiences for camp participants
  • Plans, leads, and implements camp programs for children

Education

Associate of Arts -

Seminole State College of Florida
05.2020

Skills

  • Classroom Management
  • Lesson Planning
  • Student Engagement Strategies
  • Adaptability and Flexibility
  • Communication and Interpersonal Skills
  • Collaboration with Educators
  • Support for Diverse Learning Needs

Timeline

Classroom Assistant

The Childrens Home of Reading
03.2024 - Current

Social Justice Advocate

PAULO FREIRE CHARTER SCHOOL
01.2023 - 06.2023

1:1 Paraprofessional

LPVEC
01.2021 - 12.2022

Cultural Teacher

MultiCultural Learning Center
09.2020 - 12.2023

Front Desk Receptionist

Lexus of Orlando
08.2018 - 08.2020

Summer Camp Counselor Volunteer

Boys & Girls Clubs of America
05.2016 - 09.2016

Intern

New England Farm Workers
02.2016 - 01.2017

Associate of Arts -

Seminole State College of Florida

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