Aisha Ford
Brooklyn,NY
Summary
Experienced with classroom assistance and student support. Utilizes effective communication and interpersonal skills to foster positive learning environment. Knowledge of adaptive techniques to meet diverse student needs and collaborate with educational staff.
Overview
19
19
years of professional experience
Work History
Paraprofessional Substitute
NYC Department of Education
Brooklyn, NY
10.2021 - Current
- Assist teachers and provide administrative teaching support in a classroom setting.
- Supervise children inside and outside of classroom.
- Reinforce lessons presented by teacher by reviewing with students in a small group or in an individual setting.
- Help minimize classroom disruptions and provide an encouraging environment.
- Encourage proper behavior and enforce school rules and regulations.
Administrative Assistant
Bright Light Adult Daycare
Brooklyn, NY
01.2019 - Current
- Knowledgeable on policy regarding Department of Aging and DOH.
- Maintaining and updating members' files according DOH guidelines.
- Screening potential members for admission.
- Completing intake according to DOH requirements.
- Completing service plan with members, caregivers and family.
- Creating programs and expected goals with members and family to enrich socialization skills.
- Submitting required documents to state for approval.
- Tracking medical record using various computer software.
- Conducted staff meeting: geared toward motivation, member satisfaction, and company morale.
- Assist with planning recreation activities to stimulate members, physically and emotionally.
- Assist in all areas of the company, front desk, meals prep, recreation, transportation but mostly creating a safe clean environment for members.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Receptionist
Bright Light Adult Daycare
Brooklyn, NY
12.2017 - Current
- Welcome and checked members in.
- Answered and handled all phone calls in a friendly and efficient manner.
- Scheduled tours for new members.
- Communicated information in a timely and efficient manner to various departments.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Billing Specialist
General Vision Services
New York
06.2016 - 04.2017
- Prepared and submitted claims electronically or by paper, identified and resolved patient billing complaints, and answered questions from insurance companies and staff.
- Processed payments, and adhered to all HIPAA guidelines/regulations.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
Pharmacy Technician
Duane Reade Pharmacy
Brooklyn, NY
04.2007 - 12.2010
- Entered patient prescription and insurance information, verified insurance coverage, and collected payments.
- Stayed aware of the latest medications and their availability.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Teacher's Assistant
Advanced Talent Solutions
New York
11.2013 - 09.2014
- Assist in promoting a welcoming and safe learning environment for children, helping to develop a well-rounded and respected educational organization.
- Help in-class teacher adhere to a diverse and enlightening curriculum in strict accordance with state mandates.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Participated in professional development opportunities to stay current on the latest teaching trends and methodologies, enhancing overall effectiveness as an educator.
Assistant Manager
T-Mobile USA
Brooklyn, NY
01.2011 - 02.2013
- Led organizational efforts to increase profitability by providing consistently superior customer service and promoting cooperation/collaboration among team members.
- Helped to recruit, interview, hire, develop and coach employees, assisting in the onboarding process.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Science - Social Work
Touro University
Brooklyn02.2027
Skills
- Autism spectrum support
- Social skills training
- Clerical support
- Special education
- Study skills development
- Classroom technology
- Parent communication
- Teacher support
- Group and individual instruction
- Teacher assistance
- Safety
- IEP compliance
- Classroom support
- Verbal and written communication
- Computer skills
- Friendly and outgoing
- Confidentiality
- Student learning support
- Student engagement
Timeline
Paraprofessional Substitute
NYC Department of Education
10.2021 - Current
Administrative Assistant
Bright Light Adult Daycare
01.2019 - Current
Receptionist
Bright Light Adult Daycare
12.2017 - Current
Billing Specialist
General Vision Services
06.2016 - 04.2017
Teacher's Assistant
Advanced Talent Solutions
11.2013 - 09.2014
Assistant Manager
T-Mobile USA
01.2011 - 02.2013
Pharmacy Technician
Duane Reade Pharmacy
04.2007 - 12.2010
Bachelor of Science - Social Work
Touro University