Summary
Work History
Education
Skills
Timeline
Generic

Aisha Gilbert

Nassau NP,Bahamas

Summary

Dynamic and results-driven professional with extensive experience in operations management at SUBWAY® Restaurants. Proven ability to enhance team productivity through effective training and mentoring, while ensuring quality customer service. Skilled in problem-solving and inventory control, consistently achieving high customer satisfaction and fostering strong team collaboration.

Work History

DualShift Supervisor

SUBWAY®Restaurants
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Kitchen Aid

Simply The Best Catering
  • Maintained a clean working environment by consistently washing dishes and completing daily cleaning tasks.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Promoted workplace safety through careful adherence to established procedures for handling sharp utensils, hot surfaces, and heavy equipment.

Customer Service Representative

Negrille Cafe
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Owner

Aisha's Service's
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Organized and attended trade shows and special events to network with other service providers and attract new customers while improving on my skillsets.

Education

College Prep Courses -

Bahamas Baptist College
Jean Street

High School Diploma -

Pace Christian Academy
Hawkins Hill, South
05.2011

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Decision-making
  • Inventory control
  • Staff development
  • Team building
  • Processes and procedures
  • Operations management
  • Process improvement
  • Schedule development
  • Inventory oversight
  • Safety protocols
  • Payroll processing
  • Documentation and reporting
  • Performance management
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities
  • Adaptability and flexibility
  • Organizational skills
  • Self motivation
  • Reliability

Timeline

DualShift Supervisor

SUBWAY®Restaurants

Kitchen Aid

Simply The Best Catering

Customer Service Representative

Negrille Cafe

Owner

Aisha's Service's

College Prep Courses -

Bahamas Baptist College

High School Diploma -

Pace Christian Academy

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Aisha Gilbert