Aisha Goode
Spartanburg,SC
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
23
23
years of professional experience
Work History
Patient Financial Advocate
Medassist, A FirstSource Company
Spartanburg, SC
01.2022 - 06.2023
- The Patient Financial Advocate is responsible to screen patients on-site at hospitals for eligibility assistance programs either bedside or in the ER
- This includes providing information and reports to client contact(s), keeping them current on our progress
- Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day
- Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs
- Initiate the application process bedside when possible
- Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance
- Introduces the patients to FirstSource services and informs them that we will be contacting them on a regular basis about their progress
- Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient
- Records all patient information on the designated in-house screening sheet
- Document the results of the screening in the onsite tracking tool and hospital computer system
- Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay
- Reviews system for available information for each outpatient account identified as self-pay
- Face to face screen patients on site as able
- Attempts to reach patient by telephone if unable to screen face to face
- Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.
Homemaker
Goode's Residential Home
Spartanburg, SC
01.2012 - 01.2022
- Assisted in emotional support and counseling to ensure positive self-esteem and good emotional social skills
- Active in children's school and social elements
- Emphasized the importance of education and learning and accommodated each child at their growing stage of life
- Managed household finances to include all expenditures including repairs, major purchases, and upkeep
- Responsible for setting up business meetings and maintaining schedules
- Coordinate family obligations.
Rehabilitation Technician/Office Manager
Functional Pathways via Rosecrest Retirement Community Center
Inman, SC
05.2008 - 01.2012
- Support person to all therapy personnel including therapists and Clinical Manager
- Maintaining organization in the department
- Interpreted and communicated new or revised policies to staff
- Oversaw private and MCR billing, payroll, and verified that proper procedures were followed
- Continually maintained and improved the company's reputation and positive image in the markets served
- Encouraged creative thinking, problem solving, and empowerment as part of the therapy group to improve morale and teamwork
- Assisted in resolving and satisfying client requests and internal operational issues
- Administered job knowledge assessments and competency testing for new hires
- Strategically planned methods to achieve operational goals and targets.
Breastfeeding Peer Counselor
Spartanburg County Health Department
Spartanburg, SC
12.2003 - 06.2005
- Counseling prenatal WIC clients about the benefits of breastfeeding
- Support and follow-up with all postpartum breastfeeding clients
- Instruct how to breastfeed through prenatal education classes
- Demonstrate how to use breastfeeding devices
- Assist with postpartum clients that have newborns in the NICU
- Provide resources to daycare centers and doctors office.
Production Assembler
INA USA Corporation
Spartanburg, SC
05.2000 - 08.2002
- Assembling automotive components
- Inspected automotive parts for quality assurance
- Processing the automotive components for shipping
- Built containers and pack parts in accordance with detailed packing specifications
- Planned and paced work efficiently in order to meet daily, weekly, project or production goals
- Closely inspected parts to ensure they were clean and free of contaminants.
Education
High School Diploma -
Spartanburg High School
Some College (No Degree) - Medical Terminology
Greenville Technical College
Skills
- Policy understanding
- Financial Counseling
- Insurance knowledge
- Patient Registration
- Insurance Verification
- HIPAA Compliance
- Medical Terminology
- Customer Service
- Conflict Resolution
- Filing and data archiving
- Registration and Scheduling
- Adaptability
- Reliability
- Building Rapport and Credibility
- Resolving Problems
Timeline
Patient Financial Advocate
Medassist, A FirstSource Company
01.2022 - 06.2023
Homemaker
Goode's Residential Home
01.2012 - 01.2022
Rehabilitation Technician/Office Manager
Functional Pathways via Rosecrest Retirement Community Center
05.2008 - 01.2012
Breastfeeding Peer Counselor
Spartanburg County Health Department
12.2003 - 06.2005
Production Assembler
INA USA Corporation
05.2000 - 08.2002
High School Diploma -
Spartanburg High School
Some College (No Degree) - Medical Terminology
Greenville Technical College
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