Aisha Mays-Gordon
Brooklyn,NY
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
23
23
years of professional experience
Work History
Title Pro Renovations Bidding Coordinator
Lowes Home Improvment
07.2023 - Current
- LPR Quoting/Bidding Coordinator drives PRO Install sales and accelerate growth and profitability for Lowe’s Pro Renovations by acting as pre-sale opportunity liaison.
- LPR Quoting/Bidding Coordinator is essential in managing and competitively bidding all Installation opportunities to help grow our PRO Install portfolio. In this role, we work with Ins Adjusters, Lowe’s sales teams and service providers to offer the PRO customer a one stop shop for their install and renovation needs.
- This role oversees the execution of PRO B2B Installation Opportunities to include project evaluation, provider coordination, bid creation, project and inventory planning, and order execution. This role operates in a fast-paced environment to ensure we are providing the PRO an experience that meets all their project needs Communication and relationship building are key attributes for the Lowe’s Pro Renovations team.
- LPR Quoting/Bidding Coordinator also monitors and solves unforeseen obstacles within each project. Having the ability to troubleshoot while working independently and maintain project timelines and expectations are key components in this role.
- LPR Quoting/Bidding Coordinator collaborates directly with Service Providers and Store employees in order to complete bids in a timely and accurate manner. To be successful, LPR Quoting/Bidding Coordinator must have foundational knowledge of Phone and Computer Systems and common Customer Service practices. In addition, the individual in this role uses various systems to complete work and as such must be able to learn and utilize new systems and tools with training.
- LPR Quoting/Bidding Coordinator is primarily responsible for completing specific activities in support of a defined LPR quoting/bidding concierge model.
Title Merchandising Service Manager
Lowes Home Improvment
04.2021 - 06.2023
- Empowered the merchandising service team to execute projects consistently and provided an excellent customer experience.
- Encouraged associates to identify opportunities to improve efficiency, merchandising, and displays.
- Oversaw and forecasted potential operational or safety issues during project planning for several stores at once.
- Directed the execution strategy for merchandising service teams to promote a better shopping experience. My overnight teams improved and successfully completed store product reset projects.
- The team set merchandise maintenance priorities and I had to analyze and resolve merchandising issues. I formed strong relationships with store management team, which make it easy to collaborate effectively, and help with the success of the store.
Service Desk Manager/Pro Managed Account Manager
The Home Depot Inc
04.2004 - 04.2019
- I lead, trained, coached and developed associates in each department to ensure customers receive excellent service and can easily find merchandise the team need.
- In addition, I provided valuable input into operational and merchandising decisions to store management team and operations team.
- I also had strong product and operational knowledge. In specific store departments I was responsible for were decor, electrical, millwork, pro account sales, deliveries, special services, or a combination of multiple departments at one time.
- Being client's liaison for all official business interactions, helping push client concerns, issues, and needs toward resolution by facilitating efficient communication and aiding the resolution process as much as possible.
- Monitoring client activity, creating and contributing to reports, and meeting with stakeholders on a recurring basis to improve client understanding, drive business, and discuss areas of improvement.
- Assisting client success in monitoring for upsell and cross-sell opportunities and discussing any findings with the accounts payable or head of sales.
Title Head Lab Tech
Aventis Pasture
01.2003 - 04.2004
- Support the commissioning, set-up, testing, and qualification of new and existing manufacturing equipment.
- Support implementation of Manufacturing Executions System (MES) to optimize control of process management an execution, systems and equipment management, electronic documentation systems, and data historian.
- Setup, cleaning, and preparation of the manufacturing space to begin the performance of engineering production runs and lead to process qualification runs and cGMP commercial production.
- Work collaboratively with engineering, validation, quality assurance, quality control, and manufacturing technology groups as well as external stakeholders to accomplish business needs.
- Follows all procedures put into effect to ensure your safety as well as the safety of others. Reports all safety issues, concerns, incidents, and near misses to the team leadership. Provides input for potential safety issues as well as contributing ideas for corrective and preventative actions.
Assistant Store Manager
Acorn Markets
01.2001 - 12.2002
- Assist the store manager in planning and implementing strategies to attract customers.
- Coordinate daily customer service operations (e.g. sales processes, orders and payments)
Track the progress of weekly, monthly, quarterly and annual objectives. - Monitor and maintain store inventory.
Evaluate employee performance and identify hiring and training needs. - Supervise and motivate staff to perform their best.
Coach and support new and existing Sales Associates
Monitor retail operating costs, budgets and resources. - Suggest sales training programs and techniques.
Analyze consumer behavior and adjust product positioning. - Create reports, analyze and interpret retail data, like revenues, expenses and competition.
- Conduct regular audits to ensure the store is functional and presentable.
- Make sure all employees adhere to company’s policies and guidelines.
Education
Some College (No Degree) - Art Education
Oral Roberts University
Tulsa, OKHigh School Diploma -
Bishop Loughlin Memorial High School
Brooklyn, NY06.1992
Skills
- Staff Management
- Relationship Building
- Documentation and Recordkeeping
- Policy and procedure modification
- Staff Training
- Customer Service Management
Timeline
Title Pro Renovations Bidding Coordinator
Lowes Home Improvment
07.2023 - Current
Title Merchandising Service Manager
Lowes Home Improvment
04.2021 - 06.2023
Service Desk Manager/Pro Managed Account Manager
The Home Depot Inc
04.2004 - 04.2019
Title Head Lab Tech
Aventis Pasture
01.2003 - 04.2004
Assistant Store Manager
Acorn Markets
01.2001 - 12.2002
Some College (No Degree) - Art Education
Oral Roberts University
High School Diploma -
Bishop Loughlin Memorial High School