Aisha Guerrero
San Antonio,TX
Summary
Detail-oriented support specialist with extensive experience in employer communication, high-volume data entry, insurance and claims processing, and call handling. Recognized for confidentiality management, accurate recordkeeping, and proactive issue resolution in compliance-driven environments. Proven ability to work independently or in teams, support multiple systems, and deliver reliable results under pressure.
Overview
5
5
years of professional experience
Work History
Patient Navigator
PHYSICIANS INJURY CLINIC
07.2024 - Current
- - Conducted data entry of sensitive patient and legal documentation with a focus on accuracy and confidentiality.
- - Maintained electronic records and managed communication across attorneys, providers, and patients.
- - Researched, verified, and tracked medical claims, ensuring thorough documentation.
- - Managed email and voicemail communications to resolve documentation requests promptly.
Scheduling Support Specialist
SAFERIDE HEALTH
10.2023 - 07.2024
- - Verified insurance and coordinated transportation for medical appointments through NEMT providers.
- - Provided internal support for escalated ride-booking issues and resolved eligibility inquiries.
- - Maintained HIPAA-compliant documentation and entered data across systems in real-time.
- - Handled high call volumes while providing empathetic and accurate assistance to members.
Health Intake Specialist
3M MEDICAL SOLUTIONS
10.2020 - 11.2023
- - Managed high-volume intake and verification of healthcare documents and claims.
- - Contacted providers and conducted research to confirm patient information and treatment eligibility.
- - Used ticketing system to document, track, and escalate claim issues to resolution.
- - Ensured accuracy and compliance with regulatory standards across all documentation processes.
Skills
- Data Entry
- Records Management
- Inbound/Outbound Calls
- Microsoft Office Suite
- Research & Verification
- Insurance Support
- Ticketing Systems
- Scheduling
- Confidentiality Compliance
- Client Communication
- HIPAA & Legal Documentation
- Problem Solving
- System Navigation
- Microsoft Word, Excel, Outlook
Timeline
Patient Navigator
PHYSICIANS INJURY CLINIC
07.2024 - Current
Scheduling Support Specialist
SAFERIDE HEALTH
10.2023 - 07.2024
Health Intake Specialist
3M MEDICAL SOLUTIONS
10.2020 - 11.2023
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