Summary
Overview
Work History
Education
Skills
Timeline
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Aisha Hagan

Fort Polk,LA

Summary

Results-driven Call Center Agent with 10 years of experience in customer service. Expertise in managing inbound and outbound calls while consistently achieving performance metrics. Demonstrated ability to resolve customer inquiries efficiently and enhance overall customer satisfaction.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Althea's Premier Bookkeeping
Sandersville, GA
01.2021 - 07.2024
  • Company Overview: Althea's Premier Bookkeeping is a forefront provider of cutting-edge solutions in the assurance industry. With a team of dedicated experts, the company specializes in delivering innovative assurance services and products.
  • Assisted customers with account management, billing inquiries, and service-related questions, contributing to a positive customer experience.
  • Trained new hires on call center procedures and best practices, enhancing team performance.
  • Utilized problem-solving skills to address and resolve customer complaints, leading to a [specific achievement, such as reduced call escalations].

Call Center Representative

Electrolux
Augusta, GA
04.2017 - 01.2021
  • Company Overview: Electrolux is a leading provider of comprehensive quality solutions, specializing in ensuring excellence across various industries. With a dedicated team of experts, the company offers a range of quality assurance services and solutions.
  • Handled an average of 90 inbound calls daily, providing exceptional customer service and support to clients.
  • Resolved customer inquiries and issues related to products and services, achieving a [specific percentage] satisfaction rating.
  • Documented customer interactions in the CRM system, ensuring accurate and up-to-date records.
  • Collaborated with team members to meet performance targets and improve overall service efficiency.

Education

Bachelors - Human Resource Management

University of Maryland global Campus
Adelphi, MD
03.2027

Certification - Medical Billing and Coding

University of Texas at Arlington
Arlington, TX
05.2022

Skills

  • Customer service
  • Active listening
  • Communication skills
  • Problem solving
  • Multitasking
  • Data entry
  • Product knowledge
  • Empathy and patience
  • Time management
  • Technical proficiency

Timeline

Administrative Assistant

Althea's Premier Bookkeeping
01.2021 - 07.2024

Call Center Representative

Electrolux
04.2017 - 01.2021

Bachelors - Human Resource Management

University of Maryland global Campus

Certification - Medical Billing and Coding

University of Texas at Arlington

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