Aisha Haggins

• Trained and assisted over 100 plus new hire associates by spotting organizational deficiencies and quickly identifying solutions.
• Invented personal scripts from company-provided paperwork resulting in a 96% overall satisfaction call rating
• Collaborated with the managing partner and participated in weekly brainstorming sessions.
• Created a new filing system for the sales department. Once approved by management became highly advised in all departments.

• Maintained a client load of over 214 individuals for daily discrepancies, monthly tasks, and quarterly follow-ups.
• Initiated and provided in-person care as needed saving the company over 1,300 dollars a month with just ONE client.
• Outperformed every other staffing coordinator within 6 plus years for the highest staffing percentage resulting in 96%.
• Partnered with HR during Covid 19 to help the company find ways to prevent a reduction of clients/patients due to scare of virus exposure.

• Conquered over 200 plus calls a day rating over satisfaction phone rating at 98%

• Amplified active listening skills to help new clients save over 500.00 dollars in one month to further the longevity of company-client relationships.
• Resolved every call discreetly with educated spoken phrases that minimalized customer disgruntled ness.
• Investigated why customers' bills were "high or low" and used protocol memorization plus problem-solving skills to make accounts more cost sufficient.