Aisha Hagihassan
San Diego,CA
Summary
Compassionate Front Desk Medical Receptionist known for maintaining high productivity and efficiently completing tasks. Possess specialized skills in patient scheduling, medical billing, and confidential record keeping. Excel at communication, empathy, and organization to enhance patient experiences and support healthcare team effectiveness.
Overview
5
5
years of professional experience
Work History
Front Desk Medical Receptionist
Jacobs Medical Center
San Diego, CA
02.2021 - 03.2024
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Assisted physicians with finalizing reports, speeches or presentations.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Ensured compliance with HIPAA regulations by maintaining the confidentiality of all resident information.
- Scheduled visits for residents.
- Organized events for residents and families.
Front Desk Receptionist
La Perle Dental
La Mesa, CA
02.2019 - 01.2021
- Greet 30 to 40 patients daily while providing new patient paperwork, scanning IDs and insurance cards, and accompanying patients to their waiting room.
- Maintain and organize a confidential filing system for 250+ patients daily.
- Obtain 100+ pre-authorizations weekly.
- Scheduling appointments and sending out reminders.
- Received incoming calls and coordinated with staff to fulfill patient requests.
- Performed data entry into computer systems to maintain accurate records of patient information.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Education
Some College (No Degree) - Pre Health
San Diego City College
San Diego, CASkills
- Organized
- Multitasking
- Communicates well
- Works well under pressure
- Problem solving
- Time Management
- Attention to Detail
- Teamwork
- Adaptability
- Phone Etiquette
- Active listener
- Empath
- Administrative skills
- Effective scheduling
Languages
English
Full Professional
Somali
Full Professional
Arabic
Full Professional
Timeline
Front Desk Medical Receptionist
Jacobs Medical Center
02.2021 - 03.2024
Front Desk Receptionist
La Perle Dental
02.2019 - 01.2021
Some College (No Degree) - Pre Health
San Diego City College
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