Aisha Hanner
Lagrange,GA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
6
6
years of professional experience
Work History
Patient Access Team Lead
Wellstar Healthcare System
11.2023 - Current
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Improved patient satisfaction scores by providing exceptional customer service and addressing concerns promptly.
- Managed a team of Patient Access Specialists, ensuring proper training and adherence to policies and procedures.
- Collaborated with clinical staff to ensure accurate scheduling and coordination of patient appointments.
- Addressed bad debts in line with set protocols.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
Patient Access Operations Trainer
WellStar Health System
10.2022 - 11.2023
- Enhanced operational efficiency by developing and implementing comprehensive training programs for employees.
- Increased employee retention through the creation of engaging and interactive training sessions, addressing specific skill gaps.
- Streamlined onboarding processes for new hires, resulting in reduced time to productivity for each employee.
- Collaborated with management to identify areas requiring improvement and developed targeted training solutions accordingly.
- Trained and mentored new personnel hired to fulfill various roles.
- Facilitated virtual, in-person and blended learning sessions.
Patient Access Specialist
WellStar Health System
07.2020 - 10.2022
- Enhanced patient satisfaction by providing efficient registration and scheduling services.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Facilitated smooth transitions between departments by coordinating appointments, referrals, and transfers for patients.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Cath Lab Tech
WellStar Health System
06.2018 - 07.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor of Science - Healthcare Management
University of Phoenix
Tempe, AZ03.2025
Associate of Science - Healthcare Management
Ultimate Medical Academy - Clearwater
Clearwater, FL05.2023
Skills
- Revenue Cycle Management
- Policy Adherence
- HIPAA Compliance
- Patient Registration
- Insurance Verification
- Effective Delegation
- Multitasking and Organization
- Registration and Admissions
- Patient check-in
- Problem-Solving
- Customer Service
- Training Coordination
- Information Collection
Certified Revenue Cycle Representative
Certified Revenue Cycle Representative (CRCR) badge earners help set the standards of performance for revenue cycle staff proving a high level of revenue knowledge and expertise has been reached.
Timeline
Patient Access Team Lead
Wellstar Healthcare System
11.2023 - Current
Patient Access Operations Trainer
WellStar Health System
10.2022 - 11.2023
Patient Access Specialist
WellStar Health System
07.2020 - 10.2022
Cath Lab Tech
WellStar Health System
06.2018 - 07.2020
Bachelor of Science - Healthcare Management
University of Phoenix
Associate of Science - Healthcare Management
Ultimate Medical Academy - Clearwater
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