Aisha Harvey
Spartanburg,SC
Summary
Results-driven professional with over 20 years in customer service and inventory management. Manages inventory levels effectively while enhancing customer experiences. Focused on operational efficiency through collaboration and process improvement. Experienced in maintaining accurate inventory records and training teams to deliver outstanding service.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Ambassador
Amazon
Spartanburg, South Carolina
08.2026 - Current
- Engaged customers through product demonstrations and promotional events.
- Educated consumers on product features and benefits effectively.
- Operated fulfillment center equipment to meet daily productivity goals.
- Packed and labeled customer orders accurately for timely shipment.
- Assisted in maintaining inventory levels through regular stock checks.
- Collaborated with team members to optimize workflow efficiency.
- Followed safety protocols to ensure a secure working environment.
- Supported training of new associates on operational procedures.
- Monitored product quality to uphold Amazon's standards consistently.
- Communicated effectively with supervisors regarding operational issues.
- Used scanners to track parcel information, condition or receipt.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Facilitated safe cargo unloading with team members with other workers to achieve efficient and safe transportation.
Inventory Specialist
BLG Logistics
Greer, South Carolina
03.2024 - 08.2026
- Managed inventory levels to ensure product availability and accuracy.
- Oversaw inventory levels, stocking, and ordering tasks to ensure product availability.
- Utilized inventory management software to track stock movements efficiently.
- Maintained accurate and up-to-date inventory records.
- Conducted regular audits to maintain compliance with company standards.
- Participated in physical inventory counts to keep information accurate and current.
- Performed inventory cycle counting and identified discrepancies.
- Investigated discrepancies between physical count and computer records.
- Collaborated with team members to resolve discrepancies in inventory records.
- Coordinated shipments and received materials for efficient warehouse operations.
- Trained new staff on inventory processes and best practices.
- Prepared reports on inventory status for management review and decision-making.
- Implemented process improvements to streamline inventory handling procedures.
- Utilized barcode scanners to quickly update inventories in the system.
CSR
DHL
Greer, SC
03.2024 - 11.2025
- Communicated regularly with customers and supervisors to address inquiries and maintain operational clarity.
- Verified incoming materials against packing lists and bills of lading, promptly notifying customers of discrepancies to ensure timely resolution.
- Entered shipments and paperwork accurately prior to release, facilitating smooth processing and compliance.
- Utilized warehouse management system for tracking, logging, verifying, and reporting on shipping activities.
- Adhered to shipping practices and transportation schedules consistently.
- Prepared outgoing shipment paperwork accurately and efficiently.
- Verified quantity and weight of materials to ensure compliance with customer specifications.
- Processed airway bills, freight bills, and packing sheets.
Customer Service Representative (WFH)
Princess Cruises-South Carolina
12.2019 - 02.2024
- Direct Sales - Reservations
- White Glove CS
- Booking and accepting payments
- Booking inquiries for sailing around the world
- Deposit and CC/ Debit Card Payments
- Cruise tours
- Ez Air flight scheduling
- Hotel Packages
- Cruise and Tour Voyages
- Performed data entry for customer information and orders
- Managed client records
- Set up client appointments
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
- Answered calls from customers
- Resolved customer information and complaints
- Responded to claim inquiries
- Responsible for tracking and maintaining inventory
- Handled online orders and credit card transactions
- Some web tech support services
Supervisor
Paradies Lagardere
Asheville, NC
07.2019 - 03.2020
- 3000+ people, very fast paced, money handling, 6-10 associates per day(team), travel retail, Asheville Airport, scheduling, orders for warehouse, customer service, server, also associated with Auntie Annies and Cinnabon, Food Safety Cert. Food & Beverage, Barista, Bartender etc.
- LAYERED OFF DUE TO COVID ON March 19,2020
- Tracked food & beverage & retail budgets
- Key holder - opener and closer
- 3 year of supervisory experience
- Reported to general manager
- Managed 6-10 employees
- Opened and closed the restaurant, bar, bank, and office
- Counted nightly register, cash, financial, and sales totals
- Managed inventory and fulfilled orders in a timely manner
- Responsible for upholding health and safety standards
- Maintained ongoing relationships with clients
- Demonstrated superior conflict resolution skills
- 1 years of supervisory experience
- Regularly supervised a crew of 11 associates and employees
- Opened and closed restaurant, store and office
- Counted nightly cash, register and sales totals
- Oversaw training and recruiting
- ServSaf Certified
Front Desk Agent-Internship
First Bank
Asheville, NC
09.2017 - 10.2019
- Cash Handling, Simple Math, Bank Statement Reviews, Mostly Deposits, Computer Navigating, Customer Service
Ambasador
Berkshire Hathaway
Asheville, NC
08.2015 - 08.2017
- Answering(100-200) Inbound Calls Daily, Providing great customer service, Travel Protection Agency "HUM by Verizon" General Questions, Providing assistance with service, Quick Problem Solving, UP-Beat tone/ Smiling/ Positive at all times
Warehouse Associate
Meritor
Asheville, NC
04.2009 - 03.2013
- Warehouse worker, make axles and car parts for military equipment
Education
AA - Psychology
Barton Community College
Great Bend, KS01-2014
High school diploma or GED -
Felix Varela Senior High School
Kendall, FL07-2011
Skills
- Customer engagement
- Sales management
- Direct sales
- Promotional sales
- Customer service
- Client relationship
- Account management
- Team leadership
- Conflict resolution
- Effective communication
- Management
- Leadership
- Operational support
- Team collaboration
- Logistical operations
- Inventory management
- Order fulfillment
- Order processing
- Logistics coordination
- Inventory control
- Inventory tracking
- Quality assurance
- Safety compliance
- Warehouse management
- Logistics operations
- Warehouse experience
- Filing
- Document review
- Professional phone communication
- Office management
- Office software proficiency
- Microsoft Office
- Excel
- Word
- Microsoft Powerpoint
- Google Docs
- Mac OS
- Windows
- Computer skills
- Computer literacy
- Typing
- Cash Register
- Transaction processing
- Analysis skills
- Budgeting
- Fiscal management
- Financial management
- Organizational management
- Talent acquisition
- Market outreach
- Social media management
- Customer engagement
- Live chat
- Cleaning
- Serving
- Restaurant experience
- Assistant manager experience
- Bilingual
- Quick learner
- Detail orientation
- Efficiency enhancement
- Problem solving
- Team collaboration
- Windows
- Detail orientation
- Sales management coordination
- Market outreach
- Technical operations
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Client support
- Office management
- Product showcasing
- Inventory management
- Logistical operations
- Order processing
- Logistics coordination
- Accurate data entry
- Onboarding support
- Efficiency enhancement
- Effective communication skills
- Problem solving
- Detail orientation
- Team collaboration
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Driver's License
March 2013 to Present, ServSafe
August 2020 to Present, CPR Certification
Assessments
- Sales fit Proficient October 2021 Measures the traits that are important for success in sales positions Full results: Proficient
- Data entry: Attention to detail Proficient February 2024 Maintaining data integrity by detecting errors Full results: Proficient
- Spreadsheets with Microsoft Excel Proficient October 2021 Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
- Customer service Proficient September 2021 Identifying and resolving common customer issues Full results: Proficient
- Customer service Proficient October 2022 Identifying and resolving common customer issues Full results: Proficient
- Sales skills Proficient September 2022 Influencing and negotiating with customers Full results: Proficient
- Attention to detail Proficient October 2021 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient
- Call center customer service Proficient October 2021 Demonstrating customer service skills in a call center setting Full results: Proficient
- Work style: Reliability Proficient August 2023 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
- Delivery driver Proficient August 2023 Interpreting instructions or signs and solving problems Full results: Proficient
- Work style: Conscientiousness Proficient February 2024 Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
- Administrative assistant/receptionist Proficient February 2024 Using basic scheduling and organizational skills in an office setting Full results: Proficient
- Sales skills Proficient October 2021 Influencing and negotiating with customers Full results: Proficient
- Front desk agent (hotel) Proficient September 2023 Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
- Verbal communication Proficient October 2022 Speaking clearly, correctly, and concisely Full results: Proficient
- Attention to detail Proficient October 2022 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient
Disclaimer
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Ambassador
Amazon
08.2026 - Current
Inventory Specialist
BLG Logistics
03.2024 - 08.2026
CSR
DHL
03.2024 - 11.2025
Customer Service Representative (WFH)
Princess Cruises-South Carolina
12.2019 - 02.2024
Supervisor
Paradies Lagardere
07.2019 - 03.2020
Front Desk Agent-Internship
First Bank
09.2017 - 10.2019
Ambasador
Berkshire Hathaway
08.2015 - 08.2017
Warehouse Associate
Meritor
04.2009 - 03.2013
AA - Psychology
Barton Community College
High school diploma or GED -
Felix Varela Senior High School