AISHA HEARD
Claims Adjuster
Warner Robins,GA
Summary
Experience handling sensitive/confidential paperwork Superior bookkeeping and inventory management skills
Results-oriented Claims Adjuster bringing hands-on law enforcement experience and exceptional leadership and communication skills. Background includes criminal investigation, insurance fraud and surveillance.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Claims adjuster position. Ready to help team achieve company goals. Superior time management & communication skills Exceptional problem solver
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Catastrophe Property Adjuster
Allstate Insurance Company
Macon, GA
09.2019 - 11.2022
- Week)
- Empathetically Communicate with customers and help them through their claim process in a fast, fair and easy manner
- Conduct a detailed review of the property and write an estimate in Xactimate to capture the extent of the damages
- Use high resolution photographs provided by virtual imagery and advanced video technology to collaborate with onsite vendors to identify damages and write a damage estimate from a virtual setting
- Review the policy and decide how coverage applies and provide the customer with a detailed explanation of both the estimate and the policy
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
- Performed Number field investigations of damaged properties every month.
- Prepared sketch of floor plan and roofline and entered data into Software to develop line-by-line item costs of damages.
- Developed effective techniques to mitigate losses.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Used Software to compile estimates for personal property and structure damage.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Examined claims forms and other records to determine insurance coverage.
- Handled Type calls from customers and other stakeholders about Type processes.
- Negotiated Type settlement agreements to resolve disputes.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
Salvage Representative
Geico Insurance Company
Macon, GA
08.2019 - 09.2021
- Records initial entry of customer request or complaints; initiates and/or elevates for corrections
- Acquires information from customer through skillful communication and systems research to analyze the particular facts of each customer’s request
- Advises customers of pertinent regulations and best course of action concerning their policy
- Demonstrates exceptional interpersonal and soft skills to resolve complex customer situations
- Documents customer’s policy information, lien holder information, payments, etc concerning total loss vehicles in a timely fashion
- Acts as liaison on customers behalf with entities in connection with customer’s policy
Guest Services Representative
Marriott Inc
Miami, FL
01.2018 - 01.2020
- Week)
- Organize, confirm, and process guest check-in/check-out and modify any reservation changes
- Secure guest payment
- Verify and adjust billing as required
- Provide guests with room/hotel information, directions, amenities, and local interest attraction information
- Run/Audit daily reports to communicate responsibilities that need immediate attention to follow on shift
- Complete cashier and closing reports
- Securely verifying and recording the accuracy of revenue for the shift
- Accept and record wake-up calls, routing to the right department
- Communicate any emergencies, lost belongings, or thefts to proper security personnel and/or authorities
- Keep emergency personnel contact lists in event of crisis and communicate any necessary messages
Retail Merchandiser
Tng Merchandising
Warner Robins, GA
04.2017 - 11.2017
- Week)
- Ensure that shelves are stocked with the right types and quantities of products
- Display, arrange, price, and rotate products in store
- Maintain store shelves by removing outdated or damaged products
- Monitor store inventory based on sales and intake
- Optimize sales volume and profitability by identifying profitable lines and bestsellers
- Make recommendations for promotional strategies using sales and pricing data
- Work and communicate with buyers, suppliers, stores, and distributors
PSE Mail Processing Clerk
United States Postal Service
Miami, FL
04.2015 - 01.2017
- 40 Hrs+/Week)
- Sortation of outgoing and or incoming mail using the appropriate sort program or manual distribution scheme
- Loads mail onto automated equipment, culling out non-processable items; enters sort plan and starts equipment; monitors flow of mail to ensure continuous feed; sweeps separated mail from bins stackers; and stops equipment when distribution run or operation is completed
- Removes sorted mail from bins or separations and places into appropriate containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules
- Prepares work area, ensuring all necessary support equipment and materials are in place
- Run machine reports, clear jams and communicates with maintenance for assistance when required
- Adheres to established safety processes and procedures while performing all job duties
Front End Team Member
Whole Foods Inc
Miami, FL
05.2014 - 06.2015
- 40 Hrs+/Week)
- Checks out customer groceries efficiently and accurately
- Upholds government regulations concerning sale of alcoholic beverages and taxation
- Follows proper check, ATM, and credit procedures
- Uses proper procedures when ringing up scalable items
- Cleans and stocks Front End areas, including own register – changing tapes and ribbon as necessary
- Follows all cash handling procedures – meeting and exceeding regional cashier variance policy
- May assist with training of new Cashier and Courtesy Team Members
- Assists supervisor in controlling customer flow and backed up lines – helping reduce customer waiting time
- Proactively participates in Regional Front End programs as directed by leadership
- Arrives to workstation on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings
- Provides excellent customer service, addresses need of customers in a timely and effective manner and models suggestive selling techniques, answers phones and pages promptly and courteously
- Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product
- Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices
- Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards
- Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing
- Immediately reports safety hazards and violations
- Performs other duties as assigned by store, regional, or national leadership
Education
Bachelor of Science - Business Administration
University of Maryland
01.2021 - Current
Medical Assistant Certificate - undefined
Everest Institute
01.2008 - 01.2009
High School Diploma - undefined
Miami Springs Senior High
Skills
Personal, casualty and property loss
Interior water damage background
Emergency Response
Benefits review
Claims
Insurance policy coverage knowledge
Microsoft Office Suite
CCC Pathways Appraisal Quality Solution
CCC Pathways
Coverage determination
Policy investigations
Timeline
Bachelor of Science - Business Administration
University of Maryland
01.2021 - Current
Catastrophe Property Adjuster
Allstate Insurance Company
09.2019 - 11.2022
Salvage Representative
Geico Insurance Company
08.2019 - 09.2021
Guest Services Representative
Marriott Inc
01.2018 - 01.2020
Retail Merchandiser
Tng Merchandising
04.2017 - 11.2017
PSE Mail Processing Clerk
United States Postal Service
04.2015 - 01.2017
Front End Team Member
Whole Foods Inc
05.2014 - 06.2015
Medical Assistant Certificate - undefined
Everest Institute
01.2008 - 01.2009
High School Diploma - undefined
Miami Springs Senior High