AISHA HEARD
Claims Adjuster
Warner Robins,GA
Summary
Experience handling sensitive/confidential paperwork Superior bookkeeping and inventory management skills
Results-oriented Claims Adjuster bringing hands-on law enforcement experience and exceptional leadership and communication skills. Background includes criminal investigation, insurance fraud and surveillance.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Claims adjuster position. Ready to help team achieve company goals. Superior time management & communication skills Exceptional problem solver
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Catastrophe Property Adjuster
Allstate Insurance Company
Macon, GA
09.2019 - 11.2022
- Week)
- Empathetically Communicate with customers and help them through their claim process in a fast, fair and easy manner
- Conduct a detailed review of the property and write an estimate in Xactimate to capture the extent of the damages
- Use high resolution photographs provided by virtual imagery and advanced video technology to collaborate with onsite vendors to identify damages and write a damage estimate from a virtual setting
- Review the policy and decide how coverage applies and provide the customer with a detailed explanation of both the estimate and the policy
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
- Performed Number field investigations of damaged properties every month.
- Prepared sketch of floor plan and roofline and entered data into Software to develop line-by-line item costs of damages.
- Developed effective techniques to mitigate losses.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Used Software to compile estimates for personal property and structure damage.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Examined claims forms and other records to determine insurance coverage.
- Handled Type calls from customers and other stakeholders about Type processes.
- Negotiated Type settlement agreements to resolve disputes.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
Salvage Representative
Geico Insurance Company
Macon, GA
08.2019 - 09.2021
- Records initial entry of customer request or complaints; initiates and/or elevates for corrections
- Acquires information from customer through skillful communication and systems research to analyze the particular facts of each customer’s request
- Advises customers of pertinent regulations and best course of action concerning their policy
- Demonstrates exceptional interpersonal and soft skills to resolve complex customer situations
- Documents customer’s policy information, lien holder information, payments, etc concerning total loss vehicles in a timely fashion
- Acts as liaison on customers behalf with entities in connection with customer’s policy
Guest Services Representative
Marriott Inc
Miami, FL
01.2018 - 01.2020
- Week)
- Organize, confirm, and process guest check-in/check-out and modify any reservation changes
- Secure guest payment
- Verify and adjust billing as required
- Provide guests with room/hotel information, directions, amenities, and local interest attraction information
- Run/Audit daily reports to communicate responsibilities that need immediate attention to follow on shift
- Complete cashier and closing reports
- Securely verifying and recording the accuracy of revenue for the shift
- Accept and record wake-up calls, routing to the right department
- Communicate any emergencies, lost belongings, or thefts to proper security personnel and/or authorities
- Keep emergency personnel contact lists in event of crisis and communicate any necessary messages
Retail Merchandiser
Tng Merchandising
Warner Robins, GA
04.2017 - 11.2017
- Week)
- Ensure that shelves are stocked with the right types and quantities of products
- Display, arrange, price, and rotate products in store
- Maintain store shelves by removing outdated or damaged products
- Monitor store inventory based on sales and intake
- Optimize sales volume and profitability by identifying profitable lines and bestsellers
- Make recommendations for promotional strategies using sales and pricing data
- Work and communicate with buyers, suppliers, stores, and distributors
PSE Mail Processing Clerk
United States Postal Service
Miami, FL
04.2015 - 01.2017
- 40 Hrs+/Week)
- Sortation of outgoing and or incoming mail using the appropriate sort program or manual distribution scheme
- Loads mail onto automated equipment, culling out non-processable items; enters sort plan and starts equipment; monitors flow of mail to ensure continuous feed; sweeps separated mail from bins stackers; and stops equipment when distribution run or operation is completed
- Removes sorted mail from bins or separations and places into appropriate containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules
- Prepares work area, ensuring all necessary support equipment and materials are in place
- Run machine reports, clear jams and communicates with maintenance for assistance when required
- Adheres to established safety processes and procedures while performing all job duties
Front End Team Member
Whole Foods Inc
Miami, FL
05.2014 - 06.2015
- 40 Hrs+/Week)
- Checks out customer groceries efficiently and accurately
- Upholds government regulations concerning sale of alcoholic beverages and taxation
- Follows proper check, ATM, and credit procedures
- Uses proper procedures when ringing up scalable items
- Cleans and stocks Front End areas, including own register – changing tapes and ribbon as necessary
- Follows all cash handling procedures – meeting and exceeding regional cashier variance policy
- May assist with training of new Cashier and Courtesy Team Members
- Assists supervisor in controlling customer flow and backed up lines – helping reduce customer waiting time
- Proactively participates in Regional Front End programs as directed by leadership
- Arrives to workstation on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings
- Provides excellent customer service, addresses need of customers in a timely and effective manner and models suggestive selling techniques, answers phones and pages promptly and courteously
- Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product
- Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices
- Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards
- Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing
- Immediately reports safety hazards and violations
- Performs other duties as assigned by store, regional, or national leadership
Education
Bachelor of Science - Business Administration
University of Maryland
01.2021 - Current
Medical Assistant Certificate - undefined
Everest Institute
01.2008 - 01.2009
High School Diploma - undefined
Miami Springs Senior High
Skills
Personal, casualty and property loss
undefinedTimeline
Bachelor of Science - Business Administration
University of Maryland
01.2021 - Current
Catastrophe Property Adjuster
Allstate Insurance Company
09.2019 - 11.2022
Salvage Representative
Geico Insurance Company
08.2019 - 09.2021
Guest Services Representative
Marriott Inc
01.2018 - 01.2020
Retail Merchandiser
Tng Merchandising
04.2017 - 11.2017
PSE Mail Processing Clerk
United States Postal Service
04.2015 - 01.2017
Front End Team Member
Whole Foods Inc
05.2014 - 06.2015
Medical Assistant Certificate - undefined
Everest Institute
01.2008 - 01.2009
High School Diploma - undefined
Miami Springs Senior High
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