Aisha Herbert
Richardson,TX
Summary
17 years Homeland security officer
20 years customer service representative
8 years Billings and collection
2 years fraudulent activity
10 years certified nursing assistant
4 years facility CNA
2 terms of Census bureau numerator
5 years receptionist
Overview
23
23
years of professional experience
Work History
Upscale officer
Wackenhut corporation
04.2000 - 09.2005
- Supported Chief Operating Officer with daily operational functions.
- Worked directly with police department, fire department, clients, property management and engineer s] to achieve [safety].
- Gated community
- Strike zones
- Forestry
- Chemical plants
- Banks
- Stores
- Reported suspicious activities and persons to law enforcement.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Issued access cards to authorized personnel to monitor access points.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Certified Home Health Aide Companion
Good Hands Home Health and Companion Services
03.2007 - 10.2015
Dad's certified home health aide, certified with Medicare and Medicaid. CPR certified, hospice aide, Dementia,Alzheimer's, ALS, Multiple sclerosis, Parkinson's. Transportation to and from all appointments. Provided total home care; house keeping indoors and light landscaping. Help with pets feeding and grooming . Medication aide . Rehabilitation with physical therapy , occupational therapy and speech therapy. Bill payment, technical support, nutrition.
Skilled Certified Nurse Assistant
Presbyterian Village North
11.2015 - Current
Long term, hospice, geriatric care, assist with wound assessments, wound care, wraps, Foley catheter ,Colostomy care, ROM, bathing, vital signs , CPR certified, feeding, stocking , Hoya lifting, sit and stands, dressing, Charting, patient counseling. Dementia Alzheimer's memory care, rehabilitation, organize rooms, prepare beds and transport residents to facility appointments or visits.
Registered Dental Assistant intern
Endodontist specialist of Carrollton
01.2010 - 07.2010
- Assisted dentists by passing instruments, suctioning intraoral fluids and mixing materials for casts or impressions.
- Prepared rooms for patient treatment.
- Helped dentists restore teeth by prepping for permanent or temporary fillings.
- Prepared and positioned patients for procedures, including placing napkins and patient safety devices.
- Made dental impressions used in diagnostics, opposing models, and study casts.
- Took dental radiographs, following strict patient protection rules.
- Warmly greeted patients and helped them fill out intake and consent forms.
- Measured and recorded vital statistics like patients’ blood pressure, temperature, and pulse.
- Provided patient education on dental hygiene and pre- and post-surgical care.
- Confirmed patient insurance benefits and checked claim statuses.
- Alerted other staff when patients arrived and prepared records for dentist review.
- Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
- Completed patient paperwork and scanned into Dentrix system.
- Provided compassionate care and ensured patient comfort through exceptional clinical skills, calm and gentle approach and positive rapport development.
- Maintained proper universal precautions and infection control procedures at all times.
- Successfully completed OSHA, ADA and HIPAA compliance trainings.
- Sharpened and sterilized dental instruments.
- Competently exposed, developed and mounted dental x-rays (both intraoral and extraoral).
- Competently prepared dental materials including cements, amalgams and composites.
- Maintained clear, organized dental records and reports.
Census numerator
United States Government Office
04.2000 - 07.2010
Complete US Census forms door to door in year 2000 and year 2010 for rural South Carolina and Richardson Tx.
Collections Specialist
IRMC
01.2003 - 02.2007
- Maintained a high volume of calls to meet demands of busy group.
- Monitored accounts for compliance with established payment plans.
- Applied training and persuasive communication strategies to overcome objections.
Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family.
Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Trained new team members on scripts, company services and performance strategies.
- Set up drafts and processed immediate payments.
- Utilized scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on a consistent basis.
- Provided exceptional customer service on all calls while maintaining a calm and professional demeanor in challenging circumstances.
- Provided extensive clerical and administrative support to department staff.
- Cooperated with engineering, manufacturing and corporate accounting to verify that quality standards were met.
- Followed up with customers to collect information and verify details.
Checked packages for demand letters and loan authorizations before sending them to clients.
Patient Care Technician
Medical City Dallas Hospital
05.2019 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms and appointments or testing locations.
Education
Prerequisite - Nursing
Bright Horizon
OnlineBLS - Basic Life Support
American Red Cross
Dallas ,Texas03.2023
Certified Nursing Assistant - CNA
Dallas Nursing Institute
Dallas, TX05.2012
High School Diploma -
Roosevelt
1995
Associate of Science - Register dental assistant
Kaplan University
2010
Vocational - Cosmetology
Seattle community college
1994
Skills
CPR training
Sterilization
Hoya lift
Foley catheter
wound care
Patient Care
Dementia Alzheimer's certified
Bladder scan
HIPPA
- Camera Maintenance
- Conflict Resolution Techniques
- Crisis Intervention Training
- Interior and Exterior Patrol
- Complex Problem-Solving
- Facility Protection
- Activity Logging and Reporting
- Customer Inquiries
- Passenger Screening
- Patient Transport
- Basic First Aid
- Crisis Situations
- Detailed Documentation
- Irregularity Reporting
- First Aid and CPR Certified
- De-Escalation Techniques
- Reading Comprehension
- Surveillance
- Motor Vehicle Escort
- Investigate Incidents
- Adaptable and Flexible
Timeline
Patient Care Technician
Medical City Dallas Hospital
05.2019 - Current
Skilled Certified Nurse Assistant
Presbyterian Village North
11.2015 - Current
Registered Dental Assistant intern
Endodontist specialist of Carrollton
01.2010 - 07.2010
Certified Home Health Aide Companion
Good Hands Home Health and Companion Services
03.2007 - 10.2015
Collections Specialist
IRMC
01.2003 - 02.2007
Upscale officer
Wackenhut corporation
04.2000 - 09.2005
Census numerator
United States Government Office
04.2000 - 07.2010
Prerequisite - Nursing
Bright Horizon
BLS - Basic Life Support
American Red Cross
Certified Nursing Assistant - CNA
Dallas Nursing Institute
High School Diploma -
Roosevelt
Associate of Science - Register dental assistant
Kaplan University
Vocational - Cosmetology
Seattle community college