Aisha Hill
Katy,TX
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
3
3
years of professional experience
Work History
Member Center Manager
TDECU
10.2023 - Current
- Spearheaded process improvements, leading to enhanced efficiency in service delivery and increased member loyalty.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Monitored financial key performance indicators regularly to make informed decisions regarding budgeting adjustments or investments in new resources as needed.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Member Center Assistant Manager
TDECU
01.2022 - 10.2023
- Creating environments that foster adoption of TDECU digital
tools and process. - Created plans and communicated deadlines to complete projects on
time. - Review and approved majority of loans for members.
- Led projects and analyzed data to identify opportunities for
improvement. - Wellness Ambassador
- ERG (I AM Culture) Co Chair
Sr. Member Specialist
TDECU
04.2021 - 01.2022
- Recommended loan approvals and denials based on customer loan
application reviews. - Reviewed and edited loan agreements to promote efficiency and
accuracy. - Compiled database of loan applicants' credit histories, corporate
financial statements and other financial information. - Protected company assets with strategic risk management approaches.
- Operation Champion
- Community Champion
Service Champion
TDECU
11.2020 - 04.2021
- Answered customer inquiries regarding account balances, transaction
history, services charges and interest rates. - Educated customers on use of banking website and mobile apps
- Assisted customers with setting up or closing accounts, completing
loan applications and signing up for new services. - Processed customer transactions promptly, minimizing wait times
Skills
- Decision-Making
- Self-Motivated
- Organization and Time Management
- Training and Development
Timeline
Member Center Manager
TDECU
10.2023 - Current
Member Center Assistant Manager
TDECU
01.2022 - 10.2023
Sr. Member Specialist
TDECU
04.2021 - 01.2022
Service Champion
TDECU
11.2020 - 04.2021
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